Sales Support Associate II

Tapestry, Inc.; Lutz (FL); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to warmly welcome clients, assist with purchases, and maintain an organized, visually appealing store floor. The role emphasizes accuracy at the POS, stock handling, and collaboration with team members to deliver exceptional customer experiences.

Ideal candidates bring 1+ years in retail, an eye for fashion trends, and the ability to multitask in a fast-paced setting.

Qualifications

• 1+ years of retail experience, preferably in a luxury environment.
• Knowledge of fashion trends and marketplace competition.
• Familiar with cash registers, iPad/laptop, POS systems and basic IT.
• Strong attention to detail and ability to multitask.
• Excellent communication and customer service skills.
• Ability to lift at least 25 lbs regularly and work a flexible schedule.

Responsibilities

• Welcome clients with warmth and professionalism and provide personalized assistance.
• Operate POS accurately and maintain the cash wrap.
• Receive, process, and organize shipments and transfers; maintain stockroom cleanliness.
• Replenish stock, update visual merchandising, and support floor activities.
• Capture customer information and promote gift cards when appropriate.
• Collaborate with team and management to ensure a smooth store operation.

Skills

Customer service

Cash handling

Stock management

Communication

English proficiency

Tools

POS systems

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself.

Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the store's overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the receipt through the point of sale is essential to this role.

Key responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including ability to use iPad/laptop, Mobile POS and Internet), utilize walkie‑talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency (for EU).
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal‑opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Base Pay Range

$15.00 – $21.75 per hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance