Lead Cashier II

FashionUnited; Indiana (PA); On-site; USD 20,664,000 - 26,863,200; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Job summary

Coach is seeking a cashier to deliver friendly, efficient service and apply Coach Service skills to ensure a positive customer experience. The role involves greeting customers, processing transactions, and maintaining store standards on the sales floor and in the back room.

Candidates should have 1+ year of sales experience, familiarity with POS systems, and strong English proficiency. Schedule includes nights and weekends with potential physical duties requiring lifting and stocking as needed.

Qualifications

• Experience in luxury retail or high-end fashion preferred.
• Strong communication skills and ability to read price sheets.
• Ability to work in a fast-paced, customer-facing environment.

Responsibilities

• Greet customers warmly and act as an Insider Program ambassador.
• Engage customers at cashwrap and in line; assess needs and provide solutions.
• Capture customer information accurately and securely.
• Complete end-of-shift audits; process returns, repairs, and damaged items per policy.
• Maintain SKU accuracy and cashwrap organization.

Skills

Customer service

Cashier experience

POS experience

English proficiency

Education

High school diploma or equivalent

Tools

POS system

iPad

Job description

Company Overview

Coach is a global fashion house founded in New York in 1941. Inspired by Creative Director Stuart Vevers and the inclusive spirit of our hometown, we create beautiful, lasting pieces that empower individuality. As part of Tapestry, we are committed to innovation and inclusivity. Visit our People page for more information on Tapestry’s dedication to equity, inclusion, and diversity.

Position Summary

The Cashier provides the first and last impression for Coach customers, delivering friendly, efficient service and applying the Coach Service skills to ensure a positive experience. Cashiers assess the store environment, understand customer needs, and match service accordingly.

Key Responsibilities

• Greet customers warmly and act as an Insider Program ambassador.
• Engage customers at cashwrap and in line; assess needs and provide solutions.
• Capture customer information accurately and securely.
• Complete end‑of‑shift audits; process returns, repairs, and damaged items per policy.
• Maintain SKU accuracy, cashwrap organization, and cleanliness.
• Suggest add‑ons and promote gift cards.
• Handle cash and media accurately and deliver purchases appropriately.
• Assist with cashier training and report equipment issues.
• Demonstrate integrity, ownership, and collaboration.
• Stay composed under pressure; multitask and prioritize effectively.
• Communicate clearly and confidently; influence customer decisions.
• Adapt to customer needs and maintain awareness of surroundings.
• Be tech‑savvy and eager to learn new systems.
• Be knowledgeable about products, store policies, and procedures.
• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.

Requirements

• 1+ year of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience is considered.
• Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, and ability to read price/release sheets.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency.

Schedule & Physical Requirements

Schedule: Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).

Physical: Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Competencies

• Courage – Provides direct, actionable feedback and faces challenges head‑on.
• Creativity – Generates original ideas and connects unrelated concepts.
• Customer Focus – Delivers on customer expectations and builds trust.
• Dealing with Ambiguity – Adapts comfortably to change and uncertainty.
• Drive for Results – Consistently exceeds goals and pushes for outcomes.
• Interpersonal Savvy – Builds constructive relationships with all stakeholders.
• Learning on the Fly – Quickly learns and applies new knowledge for improvement.
• Strategic Agility – Anticipates future trends and plans strategically.
• Developing Direct Reports – Provides development, coaching, and support.
• Building Effective Teams – Creates strong morale and a sense of belonging.

Equal Employment Opportunity & ADA Statement

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications only and comply with applicable law.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. Contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Compensation & Benefits

Base Pay Range: $15.00‑$19.50 per hour

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on local regulations. Benefits include medical, dental, and vision insurance; 401(k); paid paternity and maternity leave; commuter benefits; disability insurance; and tuition assistance. For a complete list of U.S. corporate compensation and benefits, please click the provided link.

Additional Information

Want to know more about working at Coach? Visit our careers page for current opportunities.