Sales Support Associate

Northeast; Westport (CT); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Northeast seeks a Sales Support Associate to provide project management and product support to Outside Sales Representatives. Responsibilities include handling special orders, invoicing, and entering deliveries into the Dispatch Delivery Management System to ensure on-time, in-full performance.

Candidates should have 2+ years in project management or building material sales/purchasing, with strong arithmetic skills and effective communication using construction terminology.

Qualifications

• Ability to write, read, and communicate in English.
• Minimum of 2 years in Project Management or Building Material sales, purchasing and/or distribution.
• Proficient in Arithmetic and Geometry using all units of measurement.
• Effective communication using building material product names, jargon, and phrases; understanding construction phases.

Responsibilities

• Provide project management and product support to Outside Sales Representatives.
• Place special orders and create customer invoices.
• Enter deliveries into the Dispatch Delivery Management System and ensure on-time, in-full deliveries.
• Follow up with vendors and OSRs; provide timely updates on orders.
• Ensure deposits and correct customer account billing per policy.

Skills

English communication

Education

High school diploma

Job description

The Sales Support Associate provides Project Management and Product support to the Outside Sales

Representatives. This support includes placing special orders, creating customer invoices, adding customer deliveries to the Dispatch Management System and all associated follow-up within each of these steps. Other responsibilities may be assigned and additional training provided over time. This position reports to the Sales Support Manager.

Job Type

Full-time

Responsibilities specific to the Sales Support Associate:

Provide expert guidance, inventory quantities on-hand and answers to OSR questions by continuously learning about the stock products offered and special-order products available in all locations.

Execute project/job workload as assigned by the Sales Support Manager within the required timelines.

Provide seamless, accurate, and efficient Project Management through all steps of work flow:

• Validate the Inbound Profile Sheet created by the OSR contains accurate product details, quantities, measurements and all associated components needed to generate a customer quote; submit to estimating department as needed, and communicate finalized quotes to OSR.
• Once customer approval of quote is received, open a POS ticket for stock product or
• Create Special Orders for requested non-stock and high quantity product, ensuring all Purchase

Orders have been reviewed and approved per company policy prior to creation.

• Ensure payment is collected and applied to customer invoices and orders per company policy, including required deposits and correct customer account/sub-account billing.
• Follow-up with Vendors and provide timely updates to OSRs regarding ordered products.
• Enter all deliveries into the Dispatch Delivery Management System (DDMS) from the correct location and in the customer requested Date/Time block to ensure all deliveries are On-Time and In-Full.

Responsibilities of every Associate:

Maintain a positive, productive work environment through friendly, respectful relationships with customers & co-workers.

Keep all machinery, equipment, and tools clean and in good working order for safe usage.

Report all issues regarding safety, waste, damage, equipment, accidents or customer concerns promptly to Branch or Division Manager.

Inform Operations Manager promptly of suspected inventory shortage.

Requirements and Qualifications:

Ability to write, read, and communicate in English

Prior experience in Project Management or Building Material sales, purchasing and/or distribution –

Minimum of 2 years.

Proficient in Arithmetic and Geometry using all units of measurement.

Effective communication including the use of common building material product names, jargon, and phrases, an understanding of the end use of building materials, and a working knowledge of the phases of construction.

Detail oriented and accountable

Execute workload and prioritize tasks independently

Collaborate effectively using remote technology including video meetings, conference calls and email.

Job Type: Full-Time, Salary (Position based in any company location with hybrid remote option)

This position will be scheduled Mon – Fri from 7am – 5pm and 1 Saturday per month from 8am – 12pm.

Job Type: Full-time

Pay: $17.00 – $22.00 per hour

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Describe the building materials with which you are familiar.

Education:

• High school or equivalent (Required)

Experience:

• Project Management or Building Material purchasing: 2 years (Preferred)