Sales Support Associate

TYM North America; Rome (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

TYM North America, Inc. in Rome, GA, seeks a Sales Support Associate to assist the sales team, process dealer inquiries and orders, and coordinate with internal departments to ensure timely product delivery.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple priorities in a fast-paced environment. Prior experience with SAP and CRM software is preferred.

Qualifications

• Experience in sales support in manufacturing is required.
• Strong understanding of OEM sales processes and customer relationship management.
• Experience with SAP, or another ERP system is preferred.
• Experience with CRM software; Salesforce is a bonus.
• Excellent communication, negotiation, interpersonal, and organizational skills.

Responsibilities

• Provide day-to-day support to the sales team by processing dealer inquiries and orders.
• Coordinate with internal departments to ensure timely delivery of products.
• Build and maintain relationships with dealers and provide exceptional service throughout the sales process.
• Create sales orders in SAP, ensuring accuracy.
• Verify model and term structure and follow established standards and procedures.

Skills

Sales support

OEM sales processes

Customer service

Communication skills

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree or some college preferred

Tools

SAP

Salesforce

Microsoft Office

Job description

Please note that this position is located in Rome, GA and moving expenses are not approved.

Position Summary:

TYM North America, Inc. located in Rome, Georgia is seeking a skilled and experiences Sales Support Associate to join our Sales team. This role offers an exciting opportunity for a sales professional to support our sales team to ensure smooth operations and effective customer service. The ideal candidate will possess excellent communication skills, attention to detail, and a deep understanding of the sales cycle. This role is a customer-facing role, having daily contact with both internal and external customers.

Job Function:

• Provide day-to-day support to the sales team by processing dealer inquiries and orders and coordinating with internal departments to ensure timely delivery of TYM products.
• Build and maintain strong relationships with dealers by understanding their needs, addressing concerns, and providing exceptional service throughout the sales process.
• Create sales orders in SAP System, ensuring accuracy.
• Verify legitimacy as to model and term structure.
• Function in accordance with established standards and procedures.
• Completes other duties as assigned to support company objectives.

Please note that this position is located in Rome, GA and moving expenses are not approved.

Qualifications:

• Proven experience in sales support, preferably in the manufacturing industry.
• Strong understanding of OEM sales processes and customer relationship management.
• Experience with SAP, or another ERP is preferred.
• Experience in Microsoft Office Suite and CRM software; experience with Salesforce is a bonus.
• Strong analytical and problem-solving skills.Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Excellent communication, negotiation, interpersonal, and organizational skills
• High school degree or equivalent; bachelor’s degree or some college preferred.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description also does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of job change.

TYM-North America is an Equal Opportunity Employer that is committed to Diversity and Inclusion in the Workplace.