Parts Sales & CSR Assistant Manager

TYM North America Inc; Rome (GA); On-site; USD 60,000 - 65,000; Full time

Job summary

TYM North America Inc. is seeking an Assistant Manager, Parts Sales & CSR in Rome, GA to guide the dealership network in parts sales programs and ensure professional customer responses.

The role oversees daily customer service interactions, resolves order issues, and maintains dealer satisfaction with TYM products and services. Ideal candidates will have strong communication, attention to detail, and a solid understanding of the TYM North America sales process, with the ability to travel for

Qualifications

• Proven experience in sales support in a manufacturing context.
• Strong understanding of OEM sales processes and customer relationship management.
• Ability to motivate and manage a team, provide training, and maintain a positive work environment.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency with Microsoft Office Suite, CRM and WMS software.
• Strong analytical and problem-solving abilities.
• Ability to travel to company events and visit with dealers.

Responsibilities

• Parts Sales: support dealer inquiries, order/return issues, invoicing, and product availability.
• Customer Relationship Management: build strong dealer relationships and ensure high service levels.
• Product Knowledge: advise dealers on best options and parts programs.
• Sales Collateral Development: collaborate with marketing/product teams on materials for dealers.
• Cross-Functional Collaboration: work with product development to address dealer needs and improve sales processes.

Skills

Sales support

OEM sales process

CRM knowledge

Team motivation

Communication skills

Negotiation

Interpersonal skills

MS Office

CRM software

WMS software

Analytical thinking

Tools

CRM

WMS

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Rome, GA, US

4 days ago Requisition ID: 1126

Salary Range: $60,000.00 To $65,000.00 Annually

Position Summary: The TYM North America Assistant Manager, Parts Sales & CSR will support the TYM North America, Inc. dealership network by offering guidance regarding parts sales programs and ensuring customer response is professional and efficient. The Assistant Manager, Parts & CSR will work to resolve issues pertaining to parts orders and ensuring customer satisfaction with TYM’s products and services. The Assistant Manager, Parts Sales & CSR, will oversee the daily customer service team interactions with the dealership network, updating dealerships regarding order statuses. Ideal candidates will possess excellent communication skills, attention to detail, and a deep understanding of the TYM North America sales process.

Key Responsibilities:

• Parts Sales: Provide dealer support with respect to parts marketing inquiries, sales order and return related issues, damage and shortage claims, invoicing inquires, allocation/shipment of products, product availability.
• Customer Relationship Management: Build and maintain strong relationships with dealers by understanding their needs, addressing concerns, and providing exceptional service throughout the sales and order process to increase operating efficiencies while improving customer service and overall dealer satisfaction.
• Product Knowledge: Advise Customers/Dealers on the best options for their needs. Work closely with dealership network to provide details regarding parts programs and events related to parts happening at the dealership level.
• Sales Collateral Development: Collaborate with marketing and product teams to develop sales collateral, presentations, and product documentation tailored to the needs of TYM dealers. Capture feedback from dealers and develop insightful, concise management summary reports. Monitor dealer trends and sales performance.
• Cross-Functional Collaboration: Work closely with cross-functional teams, including product development, to address dealer requirements, resolve issues, and drive continuous improvement in sales processes.

Qualifications:

• Proven experience in sales support, preferably in a manufacturing industry.
• Strong understanding of OEM sales processes and customer relationship management.
• Ability to motivate and manage a team, provide training, and ensure a positive and productive work environment
• Excellent communication, negotiation, and interpersonal skills
• Proficiency in Microsoft Office Suite, CRM and WMS software.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Ability to travel to company events and visit with Dealers.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description also does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of job change.

TYM-North America is an Equal Opportunity Employer that is committed to Diversity and Inclusion in the Workplace.