Sales Support Associate

Fanatics; Los Angeles (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Fanatics is seeking a Sales Support Associate for Fanatics Collect to assist sales representatives and be the primary contact for client communications across auctions, fixed price marketplace, private sales, and vault storage services. Reporting to the Director of Sales, this role is ideal for someone highly organized, responsive, and customer-focused, with a passion for collectibles.

You will collaborate with Customer Service, Operations, and Sales Support to ensure a seamless client

Qualifications

• 1–3 years of experience in a client-facing support, operations, or sales assistant role.
• Background in sales or customer service preferred.
• Knowledge of trading cards, collectibles, or sports memorabilia is highly desirable.
• Strong organizational skills with excellent attention to detail.
• Exceptional communication skills—both written and verbal.
• Proficiency in navigating fast-paced, dynamic work environments.
• Ability to work independently and manage multiple priorities effectively.
• Demonstrated professionalism and a customer-first mindset.

Responsibilities

• Support daily communications (phone, email, text, social media) with clients across Fanatics Collect sales channels
• Assist Sales Reps in managing and growing relationships with collectors, both buyers and sellers
• Respond promptly to client inquiries and internal requests related to submissions, curation, invoicing, and asset transactions
• Coordinate with internal teams to resolve client issues and fulfill sales support requests
• Maintain accurate records of asset submissions and track post-sale data
• Perform ongoing customer account maintenance and data entry
• Provide high-touch customer service with urgency and professionalism
• Support team operations through administrative tasks and special projects as needed. Uphold the highest standards of communication, organization, and responsiveness

Skills

Client-facing experience

Organizational skills

Excellent communication

Independent worker

Job description

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Company

Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct to consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.

We have the unique advantage of being backed by Fanatics - the world’s largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we’re a nimble, ambitious team building products from the ground up.

If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.

About the Role

The Sales Support Associate plays a critical role on the Fanatics Collect Sales team, supporting sales representatives and serving as a primary point of contact for client communications across auctions, fixed price marketplace, private sales, and vault storage services. Reporting to the Director of Sales, this role is ideal for someone highly organized, responsive, and customer-focused, with a passion for collectibles and a strong commitment to operational excellence. You’ll collaborate cross-functionally with Customer Service, Operations, and Sales Support to ensure a seamless client experience and help drive sales team efficiency.

Responsibilities

• Support daily communications (phone, email, text, social media) with clients across Fanatics Collect sales channels
• Assist Sales Reps in managing and growing relationships with collectors, both buyers and sellers
• Respond promptly to client inquiries and internal requests related to submissions, curation, invoicing, and asset transactions
• Coordinate with internal teams to resolve client issues and fulfill sales support requests
• Maintain accurate records of asset submissions and track post-sale data
• Perform ongoing customer account maintenance and data entry
• Provide high-touch customer service with urgency and professionalism
• Support team operations through administrative tasks and special projects as needed. Uphold the highest standards of communication, organization, and responsiveness

Qualifications

• 1–3 years of experience in a client-facing support, operations, or sales assistant role
• Background in sales or customer service preferred
• Knowledge of trading cards, collectibles, or sports memorabilia is highly desirable
• Strong organizational skills with excellent attention to detail
• Exceptional communication skills—both written and verbal
• Proficiency in navigating fast-paced, dynamic work environments
• Ability to work independently and manage multiple priorities effectively
• Demonstrated professionalism and a customer-first mindset

The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to Los Angeles and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

For information about our benefits, please visit https://benefitsatfanatics.com/

As set forth in Fanatics Collectibles’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

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