Sales Support Analyst

Confidential; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Confidential in Houston seeks a Sales Support Analyst to be the first point of contact for customers via phone and email. You will respond to inquiries, route issues, and support sales teams while maintaining accuracy and timely follow-through.

You will coordinate with Sales, Sales Operations, and back-office teams to resolve issues affecting profitability and customer experience, assist with onboarding of new customers, and help launch campaigns and new products.

Qualifications

• Bachelor’s degree in business, marketing, or a related discipline preferred.
• A high school diploma and relevant work experience may be considered in lieu of a degree.

Responsibilities

• Serve as a first point of contact by monitoring the customer service phone line and shared email inbox, responding to inquiries, resolving issues when appropriate, and routing matters to the right team.
• Manage ticket routing and identify and resolve issues independently when appropriate.
• Help ensure a seamless customer experience.
• Partner with middle and back office to resolve issues that affect customer profitability or experience.
• Serve as a liaison between assigned customers and the outside sales team, following up on customer issues and supporting pipeline coordination.
• Help facilitate the setup of new customers, suppliers, and carriers.
• Support sales meetings and attend sales training as required.
• Support the launch of new products and services.
• Assist with campaigns, sales blitzes, and new-territory rollouts as needed.
• Contribute to projects that support Sales, Sales Operations, and company priorities.
• Coordinate timely resolution of issues that affect customer profitability or experience.
• Help ensure sales activities that depend on other company resources operate efficiently and effectively.

Skills

Customer service

Attention to detail

Self-starter

Time management

Report generation

Strong math skills

Education

Bachelor’s degree in business/marketing or related

High school diploma with relevant experience considered

Tools

Microsoft Outlook

Excel

PowerPoint

Word

Job description

The Sales Support Analyst serves as a first point of contact for the company's customers by answering the customer service phone line and monitoring the shared customer service email inbox. The associate responds to inquiries, resolves issues or routes them to the appropriate team, and supports strong customer relationships alongside operational support for the team. Working with one or more Sales representatives, the associate coordinates customer needs and supports sales activities. Success in this role requires strong attention to detail, consistent accuracy, timely follow-through, and high-quality work.

Management Responsibilities

Individual contributor role with no direct reports.

Primary Responsibilities

Customer Service

• Serve as a first point of contact by monitoring the customer service phone line and shared email inbox, responding to inquiries, resolving issues when appropriate, and routing matters to the right team.
• Manage ticket routing and identify and resolve issues independently when appropriate.
• Help ensure a seamless customer experience.
• Partner with middle and back office to resolve issues that affect customer profitability or experience.
• Serve as a liaison between assigned customers and the outside sales team, following up on customer issues and supporting pipeline coordination.
• Help facilitate the setup of new customers, suppliers, and carriers.
• Support sales meetings and attend sales training as required.
• Support the launch of new products and services.
• Assist with campaigns, sales blitzes, and new-territory rollouts as needed.

Cross-Functional Coordination

• Contribute to projects that support Sales, Sales Operations, and company priorities.
• Coordinate timely resolution of issues that affect customer profitability or experience.
• Help ensure sales activities that depend on other company resources operate efficiently and effectively.

Required Education and Certifications

• Bachelor’s degree in business, marketing, or a related discipline preferred.
• A high school diploma and relevant work experience may be considered in lieu of a degree.

Required Experience and Skills

• Strong customer service skills and a people-focused, professional approach.
• Ability to produce accurate, high-quality work consistently and methodically.
• Self-starter with a sense of urgency and strong follow-through.
• Ability to connect concepts and ideas to the execution of daily tasks and projects.
• Proficiency in Microsoft Outlook, Excel, PowerPoint, and Word.
• Ability to work within established standards, systems, and technology to meet defined expectations for quality and accuracy.
• Strong math skills and the ability to generate reports.
• Petroleum industry experience preferred.