Sales Support Assistant - KTVH

Scripps Media, Inc.; Helena (MT); On-site; USD 35,000 - 50,000; Full time

Job summary

Scripps Media, Inc. is hiring a detail-oriented Sales Support Specialist in Helena, MT to support sales operations and client interactions. This role involves handling customer queries about advertising, managing accounts, and processing sales reports.

The ideal candidate should have a high school diploma and preferably 2+ years of administrative or sales support experience. Proficiency in Microsoft Office and excellent communication skills are essential for this position.

Qualifications

• 2+ years of experience in administrative or sales support preferred.
• Ability to read and analyze sales demographics information.
• Good organizational skills and the ability to meet deadlines.

Responsibilities

• Communicating with clients regarding ad materials and pricing.
• Inputting ads into the ad order system as required.
• Assisting in collecting and composing ad copy.
• Generating sales reports and identifying billing issues.

Skills

Customer service skills

Communication skills

Organizational skills

Microsoft Office proficiency

Sales demographics analysis

Education

High school diploma or equivalent

Tools

Ad order entry software

Customer relations management software

Job description

Overview

The E.W. Scripps NBC affiliate KTVH in Helena, MT is seeking a detail-oriented Sales Support Specialist who will be the backbone of our sales operations. This role offers an exciting opportunity to work directly with clients, support account executives, and ensure seamless advertising campaigns that help local businesses thrive. Responsible for supporting the sales department in day-to-day activities.

Responsibilities

• Communicating with clients as needed regarding ad materials, pricing, billing, or special upselling opportunities.
• Inputting ads into the ad order system as required.
• Assisting in collecting and composing ad copy, maintaining account base, and ensuring high customer service.
• Working closely with order entry, traffic and layout to ensure clients' advertising schedules are met.
• Calculating and communicating rate packages to clients and prospects.
• Assisting the Sales Manager on all special project details such as production schedule, rate authorization, and communication.
• Facilitating and processing sales presentations.
• Generating sales reports.
• Identifying and correcting any billing errors or issues prior to end of month.
• Correctly inputting client billing adjustments within the same month as a dispute is identified.
• Attending sales training and planning meetings.
• Researching problems that develop with accounts and troubleshooting to develop a satisfactory conclusion for the property and the customer needs.
• Handling daily general clerical functions such as filing, answering phones, creating correspondence, and calculating rates to quote to customers when they call.
• Arranging and distributing various advertising materials and sales reports to the proper areas in a timely manner.
• Providing exemplary customer assistance.
• Adhering to company policy and assigned standards of performance.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Generally, 2+ years of experience in administrative or sales support or a related field preferred.
• Strong customer service skills.
• The ability to read, analyze, and interpret sales demographics information and creative layouts.
• The ability to generate reports, business correspondence, and presentations.
• Strong communication skills and the capability to effectively respond to questions from managers, colleagues, and customers.
• The ability to calculate figures related to advertising rate packages.
• Proficient use of Microsoft Office (Excel, Word, Outlook).
• The ability to learn new software programs such as ad order entry and customer relations management software.
• Good organizational skills and the ability to meet deadlines.
• Ability to communicate and work as a team player both internally and externally.

Equal Employment Opportunity

As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. The company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.