Sales Support Assistant - KTVH

Scripps Montana/MTN; Helena (MT); On-site; USD 35,000 - 50,000; Full time

Job summary

The E.W. Scripps Montana is seeking a detail-oriented Sales Support Specialist to support sales operations in Helena, MT. This position involves working directly with clients, assisting account executives, and ensuring seamless advertising campaigns for local businesses.

The ideal candidate will possess strong communication and customer service skills, be proficient in Microsoft Office, and have at least 2 years of administrative or sales support experience. Join our team to help local businesses thrive.

Qualifications

• 2+ years of experience in administrative or sales support or a related field preferred.
• Ability to read, analyze, and interpret sales demographics.
• Strong organizational skills and the ability to meet deadlines.

Responsibilities

• Contact clients regarding ad materials, pricing, billing, or upselling opportunities.
• Assist in collecting and composing ad copy.
• Facilitate sales presentations and generate sales reports.

Skills

Strong customer service skills

Strong communication skills

Proficient use of Microsoft Office (Excel, Word, Outlook)

Organizational skills

Education

High school diploma or equivalent

Tools

Ad order entry software

Customer relations management software

Job description

The E.W. Scripps NBC affiliate KTVH in Helena, MT is seeking a detail-oriented Sales Support Specialist who will be the backbone of our sales operations. This role offers an exciting opportunity to work directly with clients, support account executives, and ensure seamless advertising campaigns that help local businesses thrive. Responsible for supporting the sales department in day-to-day activities.

What you'll do:

• Contact clients as needed regarding ad materials, pricing, billing, or special upselling opportunities.
• Input ads into the ad order system.
• Assist in collecting and composing ad copy, maintaining account base, and ensuring high customer service.
• Work closely with order entry, traffic and layout as needed to ensure clients' advertising schedules are met.
• Calculate and communicate rate packages to client and prospects.
• Assist Sales manager on all special project details, including but not limited to production schedule, rate authorization, and communication.
• Facilitate and process sales presentations.
• Generate sales reports.
• Identify and correct any billing errors or issues prior to end of month.
• Correctly input client billing adjustments within the same month as dispute identified.
• Attend sales training and planning meetings.
• Research problems that develop with accounts and troubleshoot the issue, developing a satisfactory conclusion for the property and the customer needs.
• Handle the daily general clerical functions such as filing, answering phones, creating correspondence, and calculating rates to quote to customers when they call.
• Arrange and distribute various advertising materials and sales reports to the proper areas in a timely manner.
• Provide exemplary customer assistance.
• Adhere to company policy and assigned standards of performance.
• Other duties as assigned.

What you'll need:

• High school diploma or equivalent required.
• Generally, 2+ years of experience in administrative or sales support or a related field preferred.

What you'll bring:

• Strong customer service skills.
• The ability to read, analyze, and interpret sales demographics information and creative layouts.
• Must have the ability to generate reports, business correspondence, and presentations.
• Strong communication skills and the capability to effectively respond to questions from managers, colleagues, and customers.
• Must have the ability to calculate figures related to the advertising rate packages.
• Proficient use of Microsoft Office (Excel, Word, Outlook).
• Must have the ability to learn new software programs such as ad order entry and customer relations management software.
• Must have good organizational skills and the ability to meet deadlines.
• Communicate and work as a team player both internally and externally.

As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.