Sales Support Analyst

Ektello; Plano (TX); On-site; USD 81,000 - 99,000; Full time

Job summary

Ektello is seeking a Sales Specialist - Channel Support for an onsite role in Plano, TX, on a 12+ month contract with potential for hire. The position supports Samsung channel sales initiatives, partner programs, and operational alignment, including revenue planning and forecasting.

The ideal candidate brings 5–7 years of sales operations or channel support experience in tech or electronics, with strong skills in Salesforce, Excel, and dashboards to drive analyses and reporting for leadership

Qualifications

• Bachelor's degree in Marketing, Business, Supply Chain, or equivalent training.
• 5–7 years of experience in sales operations, channel support, or revenue analysis within tech or electronics.
• Proficiency with Salesforce, Excel, and reporting tools.

Responsibilities

• Coordinate channel enablement, partner onboarding, and training for Samsung software and solutions offerings.
• Prepare sales reports, pipeline summaries, and executive dashboards to support reviews.
• Maintain backlog and CRM updates, monitor opportunity statuses, and coordinate follow-ups.
• Act as liaison between internal Samsung teams and channel partners to resolve requests and gather feedback.
• Identify channel opportunities and support post-sale to ensure alignment on delivery timelines and contracts.

Skills

Revenue Planning

Business Analysis

Demand Planning

Education

Bachelor's Degree in Marketing, Business, Supply Chain, or equivalent

Tools

Salesforce

Excel

Dashboards

Job description

Sales Specialist - Channel Support

Position Type: 12 + month contract to (hire + multi-extension capability). Location / Schedule: Fully Onsite, Plano, TX. Rate: 46.00 /hr. W2. Education: Bachelor's Degree in Marketing, Business, Supply Chain, or equivalent professional training.

Position Summary

We are seeking an experienced Sales Specialist - Channel Support to provide operational coordination, sales enablement, and administrative support for Samsung Channel sales initiatives and partner programs focused on software and solutions offerings. This role bridges revenue planning, demand forecasting, and business analytics to optimize partner adoption, track sales pipelines, and maintain smooth alignment between internal Samsung teams and external channel partners.

Top Required Skills

• Revenue Planning: Expertise in tracking revenue pipelines, analyzing inventory requirements, and aligning sales targets with operational planning.
• Business Analysis: Proven ability to build dashboards, prepare pipeline summaries, compile QBR/business review materials, and evaluate sales statistics to identify growth opportunities.
• Demand Planning: Experience supporting demand review processes, maintaining backlog/order tracking, and facilitating Return to Forecast (PSI) visibility.

Key Responsibilities

• Channel Enablement & Partner Support: Coordinate channel training sessions, organize enablements, facilitate partner onboarding, and assist with software migration initiatives across Samsung software and solutions offerings.
• Sales Analytics & Reporting: Prepare comprehensive sales reports, pipeline summaries, executive dashboards, and business review materials to support strategic sales reviews.
• Pipeline & Operations Coordination: Maintain backlog and order tracking, manage regular CRM updates, monitor opportunity statuses, and coordinate follow-up actions from customer and partner discussions.
• Cross-Functional Communication: Act as a central point of contact between internal Samsung teams and channel partners to resolve ongoing support requests, track project milestones, and gather market/customer feedback.
• Sales & Account Support: Assist in identifying prospective channel opportunities, consulting with partners post-sale to resolve operational bottlenecks, and ensuring alignment on delivery timelines and contract terms.

Qualifications & Experience

• Experience: 5-7 years of progressive experience in sales operations, channel support, demand planning, or revenue analysis within a technology or consumer electronics environment.
• Systems & Tools: Proficiency with enterprise CRM platforms (e.g., Salesforce), sales dashboards, Excel (VLOOKUP, PivotTables), and reporting tools.
• Core Competencies: Strong verbal/written communication, interpersonal negotiation skills, time management, and the ability to operate independently in a high-volume, matrixed corporate environment.

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