Sales Support Administrator

TUEREN, Inc.; Texas; On-site; USD 45,000 - 70,000; Full time

Job summary

TUEREN, Inc. in Dallas, TX is seeking a Sales Support Administrator who provides critical operational, analytical, and administrative support to the Sales organization, ensuring accurate execution of customer programs, pricing, promotions, account setup, broker management, and customer service processes.

The role liaises across Sales, Customer Service, Finance, Transportation, and Operations to drive flawless execution and support profitable growth.

Qualifications

• Associate's degree or equivalent work experience; bachelor’s degree preferred.
• 3+ years of sales support, customer service, sales operations, or administrative experience in a CPG, food manufacturing, retail, or distribution environment.
• Strong proficiency with Microsoft Excel, Outlook, Teams, and other Microsoft Office applications.
• Excellent organizational skills with strong attention to detail and accuracy.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience with ERP systems (SAP, NAV, Oracle, or similar) preferred.

Responsibilities

• Review and validate customer promotions, pricing agreements, fixed-price programs, and lumpsum deals for accuracy and completeness.
• Ensure all sales deal documentation, approvals, and supporting backup information are properly submitted and maintained.
• Verify promotional timing, pricing integrity, and customer program compliance.
• Provide support for sales planning and execution activities across Food Away from Home Team.
• Coordinate new customer onboarding processes, ensuring all required documentation is complete and accurate.
• Partner with Customer Service, Transportation, and Operations teams to establish customer profiles, shipping parameters, delivery schedules, and system setup requirements.
• Maintain customer master data and key account records within company systems.
• Serve as a resource for internal teams regarding customer setup and account maintenance procedures.
• Investigate, reconcile, and resolve customer deductions and payment discrepancies – in combination with Customer Service Teams.
• Review distributor pricing variances and coordinate corrective actions with Sales, Finance, and customer partners.
• Generate and manage pro forma invoices for prepaid or special-order customers.
• Support monthly expense reconciliation, purchasing card administration, and financial documentation processes.
• Administer monthly broker commission processes, including review, validation, reporting, and communication with broker partners.
• Support distributor account management by reviewing pricing claims and resolving discrepancies – in combination with Customer Service.
• Maintain supporting documentation and reporting for broker and distributor programs.
• Coordinate product sample requests for customer meetings, trade shows, sales presentations, and new business opportunities.
• Collaborate with Sales, Logistics, and Operations teams to ensure cost-effective and timely shipment of samples and promotional materials.
• Provide logistical support for industry events, customer showcases, and trade exhibitions.
• Partner with Finance, Transportation, Operations, Customer Service, and external stakeholders to resolve issues and improve business processes.
• Support customer requests, information gathering, reporting needs, and issue resolution initiatives.
• Facilitate communication among stakeholders to ensure executional excellence.
• Develop, maintain, and continuously improve standard operating procedures, process documentation, and sales management training materials.
• Identify opportunities to streamline workflows, improve data accuracy, and enhance team efficiency.
• Maintain organized electronic filing systems and business records in accordance with company standards.
• Support knowledge-sharing initiatives and best practice documentation across the organization.
• Manage routine reporting, correspondence, and business communications.
• Support timekeeping, approvals, and departmental administrative requirements.
• Assist with special projects, system updates, audits, and other business initiatives as assigned.

Skills

Organizational skills

Detail-oriented

Multitasking

Communication skills

Team collaboration

Education

Associate degree or equivalent

Bachelor's degree (preferred)

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Dallas, TX (within driving distance to Saginaw)

Full time

The Sales Support Administrator provides critical operational, analytical, and administrative support to the Sales organization, ensuring accurate execution of customer programs, pricing, promotions, account setup, broker management, and customer service processes. This role serves as a key liaison between Sales, Customer Service, Finance, Transportation, Operations, and external customers, helping drive flawless execution and supporting profitable business growth. The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced CPG environment. The position will be a critical team member within the Foodservice, C-Store, & International business unit.

PRINCIPAL ACCOUNTABILITIES

• Review and validate customer promotions, pricing agreements, fixed-price programs, and lumpsum deals for accuracy and completeness.
• Ensure all sales deal documentation, approvals, and supporting backup information are properly submitted and maintained.
• Verify promotional timing, pricing integrity, and customer program compliance.
• Provide support for sales planning and execution activities across Food Away from Home Team

Customer Account Management

• Coordinate new customer onboarding processes, ensuring all required documentation is complete and accurate.
• Partner with Customer Service, Transportation, and Operations teams to establish customer profiles, shipping parameters, delivery schedules, and system setup requirements.
• Maintain customer master data and key account records within company systems.
• Serve as a resource for internal teams regarding customer setup and account maintenance procedures.

Pricing, Deductions & Financial Support

• Investigate, reconcile, and resolve customer deductions and payment discrepancies – in combination with Customer Service Teams
• Review distributor pricing variances and coordinate corrective actions with Sales, Finance, and customer partners.
• Generate and manage pro forma invoices for prepaid or special-order customers.
• Support monthly expense reconciliation, purchasing card administration, and financial documentation processes.
• Administer monthly broker commission processes, including review, validation, reporting, and communication with broker partners.
• Support distributor account management by reviewing pricing claims and resolving discrepancies – in combination with Customer Service
• Maintain supporting documentation and reporting for broker and distributor programs.

Sample & Event Coordination

• Coordinate product sample requests for customer meetings, trade shows, sales presentations, and new business opportunities.
• Collaborate with Sales, Logistics, and Operations teams to ensure cost-effective and timely shipment of samples and promotional materials.
• Provide logistical support for industry events, customer showcases, and trade exhibitions.

Cross-Functional Coordination

• Partner with Finance, Transportation, Operations, Customer Service, and external stakeholders to resolve issues and improve business processes.
• Support customer requests, information gathering, reporting needs, and issue resolution initiatives.
• Facilitate communication among stakeholders to ensure executional excellence.

Process Improvement & Documentation

• Develop, maintain, and continuously improve standard operating procedures, process documentation, and sales management training materials.
• Identify opportunities to streamline workflows, improve data accuracy, and enhance team efficiency.
• Maintain organized electronic filing systems and business records in accordance with company standards.
• Support knowledge-sharing initiatives and best practice documentation across the organization.

Administrative Support

• Manage routine reporting, correspondence, and business communications.
• Support timekeeping, approvals, and departmental administrative requirements.
• Assist with special projects, system updates, audits, and other business initiatives as assigned.

QUALIFICATIONS

Required

Associate's degree or equivalent work experience; bachelor’s degree preferred.

3+ years of sales support, customer service, sales operations, or administrative experience in a CPG, food manufacturing, retail, or distribution environment.

Strong proficiency with Microsoft Excel, Outlook, Teams, and other Microsoft Office applications.

Excellent organizational skills with strong attention to detail and accuracy.

Strong communication and relationship-building skills.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred

Experience with ERP systems (SAP, NAV, Oracle, or similar).