Sales Support Administrator

Paycom - ATS; Georgetown (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Tadano is seeking a Sales Support Administrator in Georgetown, TX to support the sales team from order entry to invoicing. You will manage order entry, verify prices and discounts, maintain accurate records, and liaise with customers and internal teams.

Ideal candidates have a minimum of 5 years in administration, ERP experience (Epicor preferred), and strong communication and organizational skills. This role requires attention to detail and the ability to work extended month-end hours as needed.

Qualifications

• High School Diploma or GED required.
• Minimum of 5 years of administrative experience; at least 2 years in sales order entry.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Prior ERP experience; Epicor ERP is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Manage all aspects of order entry, invoicing, and sales administration.
• Establish and maintain professional relationships with distributors and end-users via phone and email.
• Process new customer orders efficiently and accurately, verifying prices, discounts, and components in Epicor.
• Ensure sales commissions are correctly entered into the system.
• Coordinate and execute onsite and offsite sales functions and events.

Skills

Customer service orientation

Communication skills

Teamwork

Problem-solving

Time management

Education

High School Diploma or GED

Tools

Epicor ERP

Microsoft Office

Job description

Job ClassificationJob Type: Full-TimeLocation: Georgetown, TX OfficeFLSA Status: ExemptReports To: Sr Manager, Inside SalesJob SummaryThe Sales Support Administrator provides administrative support to the sales department and external sales team. This role ensures that sales processes are executed efficiently and accurately, supporting Manitex products from order entry to final invoicing. The Sales Support Administrator serves as a key liaison between customers, sales, and internal departments to resolve issues, maintain accurate records, and promote customer satisfaction.Key Responsibilities• Manage all aspects of order entry, invoicing, and sales administration.• Establish and maintain professional relationships with distributors and end-users via phone and email.• Process new customer orders efficiently and accurately, verifying prices, discounts, and components in Epicor.• Ensure sales commissions are correctly entered into the system.• Contact customers to obtain missing information or verify order details.• Update orders to reflect changes and notify appropriate departments.• Work with engineering to resolve product or technical queries.• Provide customers with sales confirmations and final invoices.• Maintain and update sales records and customer information.• Perform folder audits and invoicing; fulfill SOX audit requirements at quarter and year-end.• Provide invoice authorization forms to customers for approval prior to final invoicing.• Confirm that customers have received final invoices via email or USPS.• Collaborate with the sales team to ensure high customer satisfaction.• Maintain up-to-date product knowledge, including features and benefits of Manitex products.• Utilize working knowledge of industrial equipment associated with products.• Calculate Federal Excise Tax (FET) for final invoicing.• Coordinate and execute onsite and offsite sales functions and events.• Complete other duties as assigned.Qualifications• High School Diploma or GED required.• Minimum of 5 years of administrative experience; at least 2 years in sales order entry preferred.• Proficient in Microsoft Office (Word, Excel, Outlook).• Prior ERP experience required; experience with Epicor ERP is a plus.• Strong verbal and written communication skills.• Exceptional organizational skills with attention to detail.• Ability to navigate complex situations and work effectively as part of a team.• Ability to work extended hours at month-end as needed.Core Competencies• Customer Service Orientation• Accuracy and attention to detail• Strong organizational and time management skills• Teamwork and collaboration• Problem-solving and analytical thinking• Professional communication skillsPhysical Requirements• Prolonged periods of sitting at a desk and working on a computer.• Ability to lift up to 15 lbs occasionally (such as files or office supplies).• Regular use of hands and fingers to operate office equipment (keyboard, calculator, phone).Americans with Disabilities Act (ADA)This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.Affirmative Action/Equal Employment Opportunity (AAP/EEO) StatementTadano provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.QualificationsHigh School Diploma or GED required.Minimum of 5 years of administrative experience; at least 2 years in sales order entry preferred.Proficient in Microsoft Office (Word, Excel, Outlook).Prior ERP experience required; experience with Epicor ERP is a plus.Strong verbal and written communication skills.Exceptional organizational skills with attention to detail.Ability to navigate complex situations and work effectively as part of a team.Ability to work extended hours at month-end as needed.Core CompetenciesCustomer Service OrientationAccuracy and attention to detailStrong organizational and time management skillsTeamwork and collaborationProblem-solving and analytical thinkingProfessional communication skillsPhysical RequirementsProlonged periods of sitting at a desk and working on a computer.Ability to lift up to 15 lbs occasionally (such as files or office supplies).Regular use of hands and fingers to operate office equipment (keyboard, calculator, phone).