Sales Support

BARALAN; Carson (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K retirement plan

Job summary

Baralan USA, Inc. is seeking a Sales Support professional to join the Carson, CA team. The role focuses on first-line customer assistance, accurate order entry, and end-to-end order execution within a defined geography to maximize customer satisfaction.

Your responsibilities include supporting Sales Managers, handling pre- and post-sales activities, and ensuring timely processing and communication across departments. A strong emphasis on teamwork, reliability, and problem-solving is required.

Qualifications

• 2+ years of customer service experience.
• Some college preferred.
• Manufacturing or distribution experience a plus.
• Strong communication and problem solving abilities.

Responsibilities

• Assist Sales Managers with pre-sales activities and sample requests.
• Process orders and manage post-sales activities.
• Monitor order progress and update shipment/due orders to avoid delays.
• Coordinate with departments to resolve issues and ensure customer satisfaction.
• Prepare artwork for customized work orders during sampling and ordering phases.
• Handle return orders and data entry in the system.

Skills

Customer service

Communication skills

MS Office

ERP/Database

Teamwork

Results oriented

Reliability

Adaptability

Education

Some college

Tools

MS Office

ERP/Database Systems

Job description

Baralan USA, Inc. is a global leader in cosmetic packaging solutions, serving beauty brands around the world for more than 60 years. With a reputation for innovation, quality, and customer-focused service, we design and deliver premium packaging solutions that help bring our clients' products to market. As we continue to grow, we are seeking talented professionals who are passionate about excellence and eager to make an impact.

Baralan USA, Inc. (BUS), a member of Baralan Group of companies, is in search of a full-time Sales Support located in Carson CA.

ROLE SCOPE

Perform all activities related to first-line customer assistance, to manage the order entry and execution process with accuracy and timeliness, as well as to autonomously and directly manage medium-small customers within a specific geographical area, with the aim of achieving the highest level of customer satisfaction.

MAIN RESPONSIBILITIES

• Work closely to support Sales Managers with all pre-sales activities, including maintaining contact databases in the operational management system and manage sample requests.
• Manage all after-sales operational activities, starting from order entry and processing.
• Monitor the order process of the assigned commercial area, performing maintenance on shipment dates to ensure compliance; regularly check one's "due orders" to avoid unnecessary delays in available stock; keep an eye on "pending approval" orders to ensure they are released by the Purchasing Department according to agreed timelines.
• Assist customers and potential agents with a sense of urgency and accurately, collaborate with other departments to resolve issues and consistently promote customer satisfaction.
• Manage the generation of artwork for customized work order requests by customers both during sampling and ordering phases.
• Manage return orders and data entry in the system, inform all involved departments accordingly.
• Carry out overdue customer follow-up procedures based on existing protocols.
• Manage the retrieval of sales documentation necessary for regulatory purposes for proven exports, follow instructions from the Sales Manager.
• Work closely and support Sales Managers and New Business Development.
• Archive files on the network and email in Outlook as per directives received from the Sales Manager.
• Such other duties may be assigned to you by management of the Company, from time to time.

QUALIFICATIONS

• 2+ years of customer service experience
• Some college preferred
• Manufacturing or Distribution experience a plus
• Teamwork
• Results oriented
• Reliable and trainable
• Flexible and adaptable
• Strong communication (verbal and written)
• Good listening and problem solving abilities
• Proficiency in MS Office and ERP/Database Systems

COMPETENCIES

TECHNICAL

• MS Office and ERP/Database Systems
• Knowledge in manufacturing or distribution

SOFT SKILLS

• Communication and presentation skills
• Organizational skills
• Interpersonal and collaborative skills

Salary: Depending on background experience; health insurance coverage available; paid time off; 401K retirement plan

Baralan USA, Inc. is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual and transgender individuals, and veterans.