Sales Supervisor, Sawgrass

Michael Kors; Town of Florida, Northern (NY, KY); Hybrid; USD 38,000 - 60,000; Full time

Job summary

Michael KorsSawgrass retail location seeks a Sales Supervisor to lead sales efforts in the Miami, Ft. Lauderdale and West Palm Beach area. You will guide associates, maximize client relationships, and ensure service excellence across all interactions.

Responsibilities include achieving sales targets, coaching teammates, managing registrations and inventory, and maintaining brand standards on the selling floor.

Qualifications

• Experience driving personal and team sales performance.
• Strong knowledge of fashion merchandising and trends.
• Proven ability to supervise and develop sales staff.
• Experience training and coaching sales associates.
• Familiarity with POS systems and basic inventory processes.

Responsibilities

• Meet personal and store sales goals and develop sales techniques.
• Supervise staff and provide guidance per policies.
• Deliver high levels of customer service and build client relationships.
• Oversee operations, inventory, register controls, and visual standards.
• Collaborate with the Store Manager on risk management and security.

Skills

Sales

Customer service

Staff supervision

Time management

Inventory management

Visual merchandising

Risk management

Cash handling

Job description

## Sales Supervisor, SawgrassApply: Metropolitan Area - Miami, Ft. Lauderdale and West Palm Beach: Full time: Posted Yesterday: R\\_786716**Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.****If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!**—MAIN JOB OBJECTIVETo achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.ESSENTIAL JOB RESPONSIBILITIES:SALES GENERATION• Meet personal and store sales goals• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales• Utilize elevated levels of sales and service to maximize sales performance• Demonstrate an in-depth knowledge of the merchandise• After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction• Ensure all sales related policies and procedures are maintained• Maintain a keen interest in the fashion industry and market trendsCUSTOMER SERVICE• Support and encourage staff to provide the highest level of customer service• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)OPERATIONS• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management• Assist in the training of sales staff in all areas of appropriate register usage and maintenance• Understand and properly execute all management register functions• Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork• Participate in inventories• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basisMERCHANDISING/VISUAL• Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times• Assist in the implementation and maintenance of all merchandising/ visual directives• Ensure deliveries are properly processed in a timely manner• Identify product concerns in a timely manner• Communicate inventory needs to support the business goalHUMAN RESOURCES• Ensure image and grooming standards are professional and reflective of the brand image, at all times• Adhere to work schedule, inclusive of time and attendance• Support and assist in follow-up for all training programs and seminarsWe are an Equal Opportunity Employer M/D/F/V