Sales Supervisor, Newbury St., Boston

PARETO SECURITIES AS; Boston (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

GANNI is seeking a Sales Supervisor at their Newbury St. Boston store to lead a team in delivering exceptional client experiences and achieve KPIs. The role focuses on store operations, clientelling, and active participation in events to grow the GANNI community.

You will be a store ambassador, manage daily activities, and drive a seamless omnichannel approach while maintaining a high standard of customer service.

Qualifications

• Solid and proven management background with at least 1 year of store management experience.
• People management: lead, motivate and coach a team of sales advisors.
• Clientelling mindset to foster returning clients.
• Experience working with operating systems and an understanding of KPIs.
• Ability to work in a fast-paced environment and motivate the team during slower trade hours.

Responsibilities

• Ensure exceptional client experience and establish loyalty.
• Share responsibility for shopfloor day-to-day operations.
• Motivate and support sales advisors to reach store KPI targets in a KPI-driven environment.
• Drive and support in-store events and participation in workshops/daily briefs.
• Stock management across all aspects with attention to detail and use of the operating system.

Skills

Store management

People management

Clientelling mindset

KPI awareness

Operating systems

Job description

Sales Supervisor, Newbury St., Boston

WE ARE HIRING A SALES SUPERVISOR TO JOIN OUR AMAZING STORE IN BOSTON!

YOUR MISSION & RESPONSIBILITIES AHEAD OF YOU
You will be an ambassador for GANNI. You will work within our beautifully curated stores. The GANNI culture is based on a learning and results- driven mentality, where everyone is united by a common purpose.

At GANNI we are passionate and optimistic people who live and breathe for everything we stand for.

You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do.

You will lead and support your team to always deliver service that is seamless, efficient and dedicated to the client’s needs. You will support the store management to run an omnichannel business where missing a sale is not an option.
You have a result-oriented mindset and you will drive footfall through a clientelling mindset as an integral part of daily business.

Through appointments and in-store events, you and your team will continue to build and foster the GANNI community.

KEY RESPONSIBILITIES

STORE

• Ensure exceptional client experience and establish loyalty.
• Share responsibility for the shopfloor day-to-day operations.
• Strong clientelling mindset to foster returning clients
• Motivate and support the sales advisors to reach store KPI store and individual targets and maintain a KPI-driven environment.
• Drive and support the manager within-store events
• Take part in analysing store performance, and support your Store Manager in defining actions required in order to achıeve busıness objectıves.
• Act on opportunities with your team and strive to secure all sales
• Support the VM team in executing VM guidelines and preparing the store visual before every collection launch
• Stock management in all aspects, being a fast learner of the operating system and with attention to details.
• Support administrative duties such as trade reporting and communicating with the store team and other GANNI stakeholders.

TEAM MANAGEMENT

• Support your Store Manager in leading and planning daily work and operations in the store
• Support and drive your team to achieve a healthy client loyalty base with in-store activities to foster client relationships.
• Motivate and coach your team to ensure they all deliver world-class customer service consistently.
• Support facilitating as well as participating in workshops/daily briefs
• People skills are key to this role, as you will need to confidently guide a diverse team of sales staff.
• Support in facilitating monthly performance review meetings.

COMMUNICATION

• Keep yourself and team members up to date with all relevant information and business trends.
• Support the development of clear, consistent and organized lines of communication
• Drive your own development and strive to enhance your leadership skills.
  

PROFESSIONAL QUALIFICATIONS

• Solid and proven management background with at least 1 year of store management
• People management: lead, motivate and coach a team of sales advisors
• Clientelling mindset
• Experience working with operating systems and an excellent understanding of KPIs
• Ability to work in both a fast-paced environment, also able to adapt and motivate the team during slower trade hours.

PERSONAL QUALIFICATIONS

• Target/goal-oriented mindset
• Natural flair for interacting and communicating with people
• Highly organized, structured and service-minded
• Team player yet work well independently
• Loyal and engaged in your workplace
• Passionate about the GANNI brand
• A consistently positive and open-minded attitude towards life and the people in it.

Compensation
GANNI offers a hourly salary of $24 USD for this position, based on a variety of factors including qualifications, experience and geographic location.

THE GANNI WAY
We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact)& Responsibility (make small changes, see big differences).

The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!

GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team!

BE BOLD AND JOIN OUR GANNI COMMUNITY!
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.

We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV.

ABOUT GANNI

Founded in Copenhagen, GANNI is a Danish fashion house led by the husband-and-wife duo Creative Director Ditte Reffstrup and Founder Nicolaj Reffstrup. Born from Ditte’s joyful and uninhibited approach to fashion, GANNI embodies a vision of self-expression, empowering individuals to feel like their most confident selves. More than a fashion brand, GANNI has grown into a mindset—a movement that embraces a community of progressive-minded change-makers with a distinctive, unconventional sense of style, defining the GANNI Girl and ushering in a new era of luxury. With offices in Copenhagen, Paris, New York, and Shanghai, GANNI is present in over 700 of the world’s most prestigious retailers and operates 70 stores across Europe, the United States, and Asia. GANNI.com delivers to 35 countries globally, including Australia, Canada, and South Korea.

As a certified B-Corp, GANNI is committed to progress over perfection, always striving to make better choices in every aspect of the business. The brand is dedicated to embracing innovation, particularly through its Fabrics of the Future program and circular initiatives. GANNI publishes an annual Responsibility Report, offering transparency on its progress, commitments, and impact as it continues its journey toward a more responsible future.

OUR VISION & MISSION

TO PLAYFULLY CHALLENGE CONVENTION AS A FORCE OF POSITIVE CHANGE FOR STYLE, PEOPLE AND PLANET.

Our approach to creating fashion is always disruptive,
refreshing and innovative. From challenging the conventions
of style, to revolutionizing the business practices of the
industry - we challenge the status quo of a cluttered and
homogenising landscape in service of better.