Sales Supervisor - Manhasset

ALICE + OLIVIA; Manhasset (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Monthly clothing allowance

401(k) with company match

PTO and floating holidays

Job summary

ALICE + OLIVIA is seeking a Sales Supervisor in Manhasset, NY to drive sales and lead the team in delivering an outstanding customer experience. The role emphasizes relationship building, coaching, and leadership, with responsibilities spanning client outreach, training, and maintaining store standards.

The position reports to Store Manager and requires flexibility to work daily with a strong emphasis on teamwork and achieving KPI targets.

Qualifications

• Customer-focused approach to service and sales.
• Strong time management and organizational skills.
• Ability to work as part of a team and lead by example.
• Comfort with achieving sales goals and KPIs.

Responsibilities

• Meet personal and store sales goals by delivering outstanding customer service.
• Develop and maintain long-lasting client relationships to build repeat business.
• Outreach to client base via email, phone, and text to strengthen relationships.
• Learn trends of each collection and coach staff to improve selling skills.
• Keep front and back of house organized and clean.
• Support all divisions of responsibility to drive store performance.
• Maintain a visually appealing sales floor reflective of the brand.
• Actively coach staff to develop client relationships on the floor.
• Collaborate with the team to manage opening/closing checklists and shipments.
• Be coachable and open to feedback to grow in the role.
• Support Diversity, Equity, and Inclusion initiatives.

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Job description

TITLE:

SALES SUPERVISOR

REPORTS TO:

STORE MANAGER

JOB DESCRIPTION:

Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist’s mentality. A Sales Supervisor is responsible for driving the business forward by providing an exceptional customer experience and creating long lasting client relationships. Sales Supervisor will lead by example and help set the pace on the sales floor. They will partner with the entire management team to foster an environment of teamwork and creativity. This person is expected to exhibit a strong sense of leadership and to act as a role model.

COMPETENCIES:

• Customer focus
• Drive for results
• Team player
• Time management
• Personal credibility

THE RESPONSIBILITIES:

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
• Establish a returning client business by developing and maintaining long lasting relationships
• Actively outreach to client base to strengthen relationship via email, phone call and text messaging
• Utilize company selling culture and training tools to meet and exceed KPI expectationsActively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
• Maintain organization, upkeep, and cleanliness of both the front and back of house
• Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
• Ensure that the sales floor is maintained and beautifully reflects the brand
• Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
• Partner with entire team to execute open + close checklist, shipments, DOR’s and overall store standards. In the event that Sales Supervisor is working on 1 person coverage, they are expected to manage the daily Division of Responsibility and open/close checklist themselves
• Remain coachable and open to feedback to continuously develop in your role
• Actively support Diversity, Equity, and Inclusion initiatives

REQUIREMENTS:

• Previous management experience preferred but not required
• Previous sales experienced preferred but not required
• Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
• Continuous standing and walking; ability to move around all store areas and be accessible to customers
• Ability to occasionally climb ladders as needed
• Ability to work daily with telephone, POS and computer equipment
• Ability to work a flexible schedule including days, nights, weekends, and holidays

SALARY/BENEFITS:

• $22-$23/hr. plus commission
• Monthly clothing allowance
• 401(k) with a company match program
• PTO, floating holidays, bereavement