Sales Supervisor

stevemaddenretailcareers; Ontario (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401K Eligibility

Paid time off

Employee discount

Tuition Reimbursement

Career Growth

Employee Referral Program

Job summary

Steve Madden is seeking a dynamic Sales Supervisor to support store leadership, drive sales targets, and deliver exceptional customer service. You will lead a team in a fast-paced retail environment, model professional standards, and coordinate daily operations.

The role requires 2–3 years retail experience, strong communication and organizational skills, and the ability to work flexible hours, including weekends and holidays.

Qualifications

• Minimum 2–3 years of retail experience.
• Strong organizational and people coordination abilities.
• Excellent communication and team-building skills.
• Flexible schedule including weekends/holidays.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and exceptional service.
• Assist in training and developing a successful sales team.
• Ensure customer service initiatives address issues promptly and courteously.
• Serve as liaison between customers, sales associates, store and general management.
• Communicate effectively with customers, team, management and corporate stakeholders.
• Assist store operations: floor moves, merchandising, cleaning, and inventory returns.
• Be flexible and perform duties outside of the role when needed.

Skills

Retail experience

Organizational skills

Team-building

Communication skills

Flexibility

Education

High School diploma or equivalent

Job description

Sales Supervisor

The Sales Supervisor supports the management team and performs all functional tasks as assigned. The Sales Supervisor assumes leadership and managerial responsibilities when the Store Manager and Assistant Store Manager are absent. The Sales Supervisor is part of a dynamic team where cooperation is key to achieving business goals.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Requirements

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits

• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting
• Virtual Health Care
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Tuition Reimbursement Program
• Career Growth
• Employee Referral Program