Sales Supervisor

Steve Madden; San Marcos (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401K Eligibility

Paid time off

Discount on products

Employee pricing/events

Tuition Reimbursement (if applicable)

Career Growth

Employee Referral Program

Job summary

Steve Madden is seeking a full-time Sales Supervisor to support store leadership and manage daily operations in a fast-paced retail environment. The role emphasizes driving sales targets while delivering exceptional customer service and coaching a dynamic team.

You will train staff, handle customer issues promptly, and coordinate with store management and corporate teams to ensure smooth operations and merchandising execution. Flexibility to work varied retail hours is required.

Qualifications

• Strong organizational and coordination abilities.
• Team-building and leadership capabilities.
• Excellent verbal and written communication skills.
• Ability to work a flexible retail schedule including weekends/holidays.

Responsibilities

• Lead, inspire, and motivate team to meet sales targets and deliver customer service.
• Train and develop a successful sales team.
• Ensure customer service initiatives address issues quickly and courteously.
• Act as liaison between customers, sales staff, and store management.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in store operations including merchandising, floor moves, and inventory management.
• Be flexible and occasionally perform work outside of your specific role.

Skills

Organizational skills

Team-building

Verbal communication

Written communication

Flexibility in scheduling

Education

High school diploma or equivalent

Job description

Sales Supervisor (F/T)

The Sales Supervisor supports the management team and performs all functional tasks as assigned. The Sales Supervisor assumes leadership and managerial responsibilities when the Store Manager and Assistant Store Manager are absent. The Sales Supervisor is part of a dynamic team where cooperation is key to achieving business goals.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Requirements

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits

• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting
• Virtual Health Care
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Tuition Reimbursement Program
• Career Growth
• Employee Referral Program