Sales Supervisor

The Great. / Emily + Meritt; Newport Beach (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

THE GREAT. is seeking a full-time Sales Supervisor for our Newport Beach, CA location at Lido Marina. You will lead on the sales floor, drive revenue, and oversee daily store operations to deliver a superior shopping experience for customers.

The ideal candidate has 2–5 years in retail management, excels in communication, merchandising, and teamwork, and can manage cash wrap, inventory, and events like trunk shows. Join a fast-paced, customer-focused team and help grow the business.

Qualifications

• 2–5 years of management and selling experience.
• Excellent verbal communication and interpersonal skills.
• Knowledge of store retail practices and concepts.
• Uphold THE GREAT culture with accountability and professionalism.
• Positive, proactive attitude with strong time management.
• Ability to adapt to change and solve customer issues.
• Brand representation and product knowledge on the sales floor.
• Team-oriented with strong collaboration skills.

Responsibilities

• Drive sales and business results through customer experience and operations.
• Develop and maintain profitable relationships with customers.
• Restock, back-of-house operations, and store maintenance as directed.
• Uphold visual merchandising directives and brand image.
• Oversee cash wrap, POS procedures, tills reconciliation, returns and gift cards.
• Assist customers in finding best fit for their needs and style.
• Demonstrate product knowledge during selling.
• Participate in trunk shows and in-store events.
• Maintain a customer- and team-focused environment.
• Monitor sales goals and store performance; adhere to policies.
• Ensure retail floor is clean and presentable.
• Assist with receiving and placing products.
• Display a positive, high-energy, entrepreneurial sales attitude.
• Strong interpersonal and written communication.

Skills

Sales experience

Retail management

Customer service

Communication skills

Team leadership

Time management

Job description

THE GREAT. is seeking a full-time Sales Supervisor for our retail location in Newport Beach, CA. at Lido Marina!

Our ideal candidate is a motivated individual with a strong team spirit with a desire to play an active role on the sales floor and daily operations.

You will be responsible for the store's achievement of all sales goals while managing, overseeing, and reporting all operations within the store and providing a superior shopping experience for all customers.

Responsibilities & Skills We Are Looking For:

• Assisting the Store Manager with growing revenue by driving sales and business results through customer experience, employee relations, and operations that are aligned with THE GREAT retail operating principles.
• Contribute to the achievement of the store’s goals by developing and maintaining successful and profitable relationships with customers.
• Execute standard store product flow, restocking, overall back of house operations, supply needs, and daily store maintenance as directed by store management.
• Uphold visual merchandising directives within the store and maintain visual standards and brand image daily.
• Oversee Cashwrap & POS procedures. Reconcile tills, process returns, exchanges, gift cards, and discounts accurately.
• Assist customers in determining what best fits their needs and their personal style.
• Maintain a thorough knowledge of our merchandise and demonstrate product expertise during the selling process.
• Analyze and present product/merchandising needs and concerns to the supervisor.
• Participate in and take an active role in executing trunk shows and in-store events.
• Demonstrate accountability, reliability, professionalism, and a positive attitude at all times.
• Create and maintain an environment that is customer and team-focused.
• Demonstrate awareness and knowledge of sales goals and current store performance.
• Adhere to, and enforce THE GREAT standards, policies, and procedures in serve, loss prevention, and maintenance.
• Ability to independently problem solve and resolve customer issues while maintaining a calm composure, even in high-stress situations. Collaborate with the leadership team to communicate customer feedback and demonstrate the ability to independently problem solve and resolve customer concerns in an organized fashion.
• Ensure the retail floor is always clean and presentable.
• Maintain store concepts & visual standards. Assist with the back of house duties including receiving and placing products.
• A positive, outgoing, high energy, entrepreneurial, sales-focused attitude.
• Strong interpersonal and communications skills both verbal and written, strong independent work ethic, excellent time management skills, organizational abilities

Your Characteristics:

• 2-5 years of management and selling experience.
• Excellent verbal communication and interpersonal skills.
• Knowledge of store retail practices and concepts.
• Consistently practice in the principles of THE GREAT culture.
• Always maintain a positive and professional attitude.
• Take accountability and ownership of actions in achieving goals.
• Adapt positively to change.
• Consistently demonstrate integrity in all actions and decisions.
• Generate and execute new ideas for driving the business.
• Understand and represent our brand in a polished and professional manner.