Sales Supervisor

stevemaddenretailcareers; Miami (FL); On-site; USD 20,000 - 32,000; Part time

Benefits offered by this job

50% off employee discount

40% off immediate family discount

Free shoe every season/quarter

401K eligibility over the age of 21

Flexible schedule

Career Growth

Employee Referral Program

Perk Spot Program

Job summary

Steve Madden in Miami is seeking a part-time Sales Supervisor to support the management team, lead on the floor, and help deliver exceptional customer service in a fast-paced environment.

You'll coach the sales team, assist with training, merchandising, and floor moves, and coordinate with store leadership to meet targets. The role requires flexibility, excellent communication, and the ability to work day, evening, weekends, and holidays as needed.

Qualifications

• Minimum 2–3 years of retail experience.
• High school diploma or equivalent preferred.
• Strong organizational and coordination skills.
• Excellent team-building abilities and communication skills.

Responsibilities

• Lead and motivate the team to achieve sales targets and deliver exceptional customer service.
• Assist in training and developing the sales team.
• Ensure customer service initiatives address issues quickly and courteously.
• Serve as a liaison between customers, sales associates, and store leadership.
• Communicate effectively with customers, team members, and management.
• Support store operations including floor moves, merchandising, and inventory.
• Be flexible and ready to perform duties outside of your defined role when needed.

Skills

Retail experience

Organizational skills

Team-building

Verbal communication

Written communication

Flexible schedule

Education

High School Diploma or equivalent

Job description

Sales Supervisor (P/T)

The Sales Supervisor supports the management team and performs all functional tasks as assigned. The Sales Supervisor assumes leadership and managerial responsibilities when the Store Manager and Assistant Store Manager are absent. The Sales Supervisor is part of a dynamic team where cooperation is key to achieving business goals.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Requirements

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits

• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Flexible schedule
• Career Growth
• Employee Referral Program
• Access to Steve Madden’s Perk Spot Program
• 401K eligibility over the age of 21 with Company match after 6 months of employment
• Paid time to vote
• Experience at a fast-paced growing company that takes sustainability seriously; read our latest Sustainability Report