Sales Strategy Manager

Jobtailor; California (MO); On-site; USD 90,000 - 150,000; Full time

Job summary

Jobtailor seeks a senior Customer Experience Strategy professional to analyze client needs, design journey maps, and lead cross-functional teams in strategic planning and execution. You will leverage CRM systems and customer data analytics to drive growth and improve satisfaction, while mentoring staff and managing stakeholder expectations.

Ideal candidates have 5+ years of experience, a Bachelor's degree, and strong coaching, communication, and strategic questioning skills.

Qualifications

• At least a Bachelor's degree.
• At least 5 years of experience.
• Preference for study in Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, or Computer Applications.
• Proficiency in CX strategy and design.
• Analytical thinking for customer journey analysis and segmentation.
• Experience in sales strategy consulting and embracing change/innovation.
• Ability to manage CRM systems.
• Coaching and feedback skills to enhance team performance.
• Strategic questioning skills to drive process improvement.
• Willingness to travel up to 60%.
• Must not require PwC sponsorship through the H-1B lottery, except as permitted by PwC policy.

Responsibilities

• Analyze client needs to develop customer-centric solutions that enhance customer experience
• Design customer journey maps to create seamless and personalized experiences
• Lead teams in strategic planning and execution of customer-related initiatives
• Utilize customer data management and analytics to drive business growth
• Manage sales strategy workstreams and align them with client expectations
• Develop and implement customer engagement strategies to boost loyalty and advocacy
• Oversee deployment of customer satisfaction surveys and analyze results for improvement
• Coach team members to leverage their strengths and improve performance
• Address conflicts and engage in critical conversations with clients and stakeholders
• Uphold professional and technical standards while maintaining integrity and authenticity
• Own project planning, budgeting, execution, and completion
• Confirm project success, maintain standards, and elevate issues where appropriate
• Manage client accounts and mentor junior staff

Skills

Coaching

Conflict Resolution

Strategic Questioning

Team Leadership

Communication

Education

Bachelor's degree

Tools

CRM systems

Job description

• Analyze client needs to develop customer-centric solutions that enhance customer experience


• Design customer journey maps to create seamless and personalized experiences


• Lead teams in strategic planning and execution of customer-related initiatives


• Utilize customer data management and analytics to drive business growth


• Manage sales strategy workstreams and align them with client expectations


• Develop and implement customer engagement strategies to boost loyalty and advocacy


• Oversee deployment of customer satisfaction surveys and analyze results for improvement


• Coach team members to leverage their strengths and improve performance


• Address conflicts and engage in critical conversations with clients and stakeholders


• Uphold professional and technical standards while maintaining integrity and authenticity


• Own project planning, budgeting, execution, and completion


• Confirm project success, maintain standards, and elevate issues where appropriate


• Manage client accounts and mentor junior staff

Requirements

• At least a Bachelor's degree


• At least 5 years of experience


• Preference for study in Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, or Computer Applications


• Proficiency in Customer Experience (CX) Strategy and Design


• Analytical thinking for Customer Journey Analysis and Segmentation


• Experience in Sales Strategy Consulting and embracing change and innovation


• Ability to manage Customer Relationship Management (CRM) systems


• Coaching and feedback skills to enhance team performance


• Strategic questioning skills to drive business process improvement


• Willingness to travel up to 60%


• Must not require PwC sponsorship through the H-1B lottery, except as permitted by PwC policy

Core Competencies

Demonstrates expertise in Customer Experience (CX) Strategy and Design, with a strong focus on Customer Journey Analysis and Segmentation. Proven ability to lead teams in strategic planning, manage Customer Relationship Management (CRM) systems, and enhance team performance through coaching and feedback.

Highest-signal resume keywords

• Customer Experience (CX) Strategy and Design


• Customer Journey Analysis and Segmentation


• Sales Strategy Consulting


• Customer Relationship Management (CRM) Systems


• Coaching and Feedback Skills

ATS Optimization Keywords

Hard Skills

• Customer Experience (CX) Strategy


• Customer Journey Mapping


• Customer Data Management


• Sales Strategy Development


• Project Planning


• Budgeting


• Analytical Thinking


• Business Process Improvement


• Segmentation Analysis


• Client Account Management

Soft Skills

• Coaching


• Conflict Resolution


• Strategic Questioning


• Team Leadership


• Communication

Industry Keywords

• Customer Engagement Strategies


• Customer Satisfaction Surveys


• Client Expectations


• Business Growth


• Professional Standards