Sales Specialist - Proposals

160 Reuter-Stokes, LLC; Twinsburg (OH); Vor Ort; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

Crane Company is seeking a seasoned Customer Service and Order Management professional in Ohio to serve as the primary contact for assigned products and accounts. You will coordinate quotations, sales orders, deliveries, invoicing, and returns while ensuring accuracy and timely communication.

The role requires five-plus years in customer service or order management within an industrial B2B setting, with SAP and ERP proficiency, strong attention to detail, and effective cross-functional

Qualifikationen

• Education prerequisites: associate degree preferred; high school diploma required.
• Five+ years of customer service or order management experience in industrial B2B.
• Experience managing orders from quotation to delivery and invoicing.
• Proficient with SAP, CRM, ERP and MS Office.
• Strong attention to detail and process discipline.
• Excellent communication and cross-functional collaboration.

Aufgaben

• Support customer inquiries about quotations, orders, delivery, and invoicing.
• Prepare proposals and quotations coordinating with internal functions.
• Enter and review orders in SAP with accurate pricing and terms.
• Manage orders from receipt to shipment and invoicing, with proactive updates.
• Ensure pricing within approved frameworks and coordinate necessary approvals.
• Investigate issues and coordinate corrective actions across teams.
• Process returns and warranty transactions per procedures.
• Maintain CRM data and support regional sales and process improvements.

Kenntnisse

Customer service

Communication

Problem solving

Execution

Ausbildung

Associate degree (Business / Supply Chain / Engineering Tech)

High school diploma

Tools

SAP

MS Office

ERP systems

CRM applications

Jobbeschreibung

PRINCIPAL RESPONSIBILITIES

• Customer Support and Account Coordination - Serve as a customer service point of contact for assigned products, customers, and accounts. Receive, resolve, or appropriately elevate inquiries related to quotations, sales orders, delivery status, invoicing, returns, and basic product support.
• Quotation Management - Prepare accurate and timely proposals and quotations for standard and configured products. Coordinate technical, pricing, delivery, and commercial inputs with internal functions, including Sales, Engineering, Supply Chain, Finance, and other stakeholders.
• Order Entry and Administration - Receive, review, and enter customer orders in SAP. Confirm order requirements, pricing, terms, product configuration, ship-to and bill-to information, documentation, and other details needed for clean order entry and execution.
• Order Management and Delivery Support - Manage orders from receipt through shipment and invoicing, including acknowledgements, expediting, delivery coordination, documentation, and proactive communication of status, risks, and changes.
• Commercial and Contractual Discipline - Work within approved pricing and commercial frameworks. Identify non-standard terms, specifications, or requirements and coordinate required reviews and approvals before acceptance.
• Customer Issue Resolution - Investigate order, delivery, invoice, return, and service concerns; coordinate corrective actions across functions; and maintain clear communication through resolution.
• Returns and Service Coordination - Process return material requests and authorizations, support repair and warranty transactions in accordance with established procedures and approval requirements.
• Sales and Process Support - Maintain accurate customer, quotation, and order information in CRM systems; support regional sales, orders profitability, and Inquiry-to-Order quality goals; and contribute to procedures, metrics, special projects, and continuous improvement initiatives.

QUALIFICATIONS

• Education - Associate degree in Business, Supply Chain, Engineering Technology, or a related field preferred; high school diploma or equivalent required.
• Customer Service Experience - At least five years of customer service, inside sales, order management, commercial operations, or related business experience in an industrial or business-to-business environment involving internal and external customers.
• Order Management - Demonstrated experience managing customer orders from quotation through delivery, including order entry, schedule management, pricing verification, and coordination with operations, engineering, and supply chain teams.
• Experience reviewing customer purchase orders, interpreting commercial terms and conditions, supporting pricing activities, and ensuring compliance with contractual requirements.
• Process Rigor - Strong attention to detail, organization, and process discipline, with the ability to maintain accurate records and meet customer and internal commitments.
• Communication - Strong oral and written communication skills with a practical, responsive, and professional approach to customer and cross-functional interactions.
• Problem Solving - Ability to identify issues, coordinate solutions, and resolve routine to moderately complex problems with appropriate escalation.
• Execution - Self-starter with the ability to work independently, manage multiple priorities, and succeed in a fast-paced environment.
• Digital Skills - Proficiency with standard computer technologies, MS Office software, PDF creation, and business ERP and CRM applications.
• PREFERRED Industrial Customer Support - Experience supporting customers in industrial sensor technology, energy, nuclear instrumentation, oil and gas, or an engineered-product environment.
• SAP Experience - Experience with SAP or a comparable enterprise order-management system.
• Commercial Experience - Experience preparing proposals, reviewing customer purchase orders, working within contractual and pricing frameworks, and coordinating commercial approvals when required.
• Continuous Improvement - Demonstrated ability to improve processes, document procedures, support team training, and contribute to customer-service metrics and operational performance.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.

At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect.

Join us. The unique backgrounds and differences of our associates make us stronger, more capable, and more successful.

Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement — as well as performance-based bonus programs for certain positions.

Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.