IT Site Operations Lead

744 Crane ChemPharma & Energy Corp; Cincinnati (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

Crane Company in Cincinnati is seeking an IT leader responsible for service delivery, incident management, and business continuity across the site. You will collaborate with business users, track requests using Jira, and maintain high standards of customer service and SLA compliance.

This role also owns security, compliance, and risk management at the site, including SOX controls, audits, access reviews, and remediation in partnership with Corporate IT and Cybersecurity.

Responsibilities

• Own incident management and issue resolution at the site with a strong emphasis on customer service, SLAs, and business continuity.
• Collaborate with business users to track, prioritize, and resolve requests using Jira or equivalent ticketing tools.
• Demonstrate clear, effective communication with stakeholders at all levels of the organization.
• Accountable for IT compliance at the site, including SOX controls, infrastructure, and ERP-related controls.
• Perform regular audits, reporting, access reviews, and remediation activities in alignment with corporate requirements.
• Identify, elevate, and remediate IT security vulnerabilities in partnership with Corporate IT and Cybersecurity teams.
• Drive ongoing security awareness and training initiatives for site personnel.
• Lead site disaster recovery, backup and contingency planning to minimize unplanned downtime.
• Monitor daily backups of critical systems; coordinate semi-annual testing and data verification.
• Maintain software license compliance through structured audits and coordination with the Global IT team.
• Create and maintain robust, secure IT asset management processes and documentation.
• Own execution of site-level IT projects using structured waterfall and/or agile methodologies.
• Define project scope, timelines, resources, budgets and success metrics.
• Prepare and present clear status updates and improvement roadmaps to executive leadership.
• Drive lean process improvements in collaboration with cross-functional teams.
• Develop and maintain standard work documentation for IT processes, controls, and operating procedures.
• Follow ITIL-based service management best practices across support and administration activities.
• Lead IT infrastructure, networking and systems operations with a strong focus on reliability, performance and operational visibility.
• Serve as the trusted IT advisor to site leadership, aligning solutions with global IT standards and business priorities.
• Actively participate in daily operations meetings as the primary IT contact.
• Apply a "Go to Gemba" mindset to understand how technology supports real operational workflows.

Job description

Key Responsibilities: Service Delivery & Customer Focus

• Own incident management and issue resolution at the site with a strong emphasis on customer service, SLAs, and business continuity.


• Collaborate with business users to track, prioritize, and resolve requests using Jira or equivalent ticketing tools.


• Demonstrate clear, effective communication with stakeholders at all levels of the organization.

Security, Compliance & Risk Management

• Accountable for IT compliance at the site, including SOX controls, infrastructure, and ERP-related controls.


• Perform regular audits, reporting, access reviews, and remediation activities in alignment with corporate requirements.


• Identify, elevate, and remediate IT security vulnerabilities in partnership with Corporate IT and Cybersecurity teams.


• Drive ongoing security awareness and training initiatives for site personnel.

Infrastructure, Resiliency & Asset Management

• Lead site disaster recovery, backup and contingency planning to minimize unplanned downtime.


• Monitor daily backups of critical systems; coordinate semi-annual testing and data verification.


• Maintain software license compliance through structured audits and coordination with the Global IT team.


• Create and maintain robust, secure IT asset management processes and documentation.

Project & Continuous Improvement

• Own execution of site-level IT projects using structured waterfall and/or agile methodologies.


• Define project scope, timelines, resources, budgets and success metrics.


• Prepare and present clear status updates and improvement roadmaps to executive leadership.


• Drive lean process improvements in collaboration with cross-functional teams.


• Develop and maintain standard work documentation for IT processes, controls, and operating procedures.


• Follow ITIL-based service management best practices across support and administration activities.

Operational Excellence & Site Leadership

• Lead IT infrastructure, networking and systems operations with a strong focus on reliability, performance and operational visibility.


• Serve as the trusted IT advisor to site leadership, aligning solutions with global IT standards and business priorities.


• Actively participate in daily operations meetings as the primary IT contact.


• Apply a "Go to Gemba" mindset to understand how technology supports real operational workflows.

This position is not eligible for visa sponsorship #CPE

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.

At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us. The unique backgrounds and differences of our associates make us stronger, more capable and more successful.

Beyond an associate's base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays and tuition reimbursement - as well as performance-based bonus programs for certain positions.

Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.