Sales Specialist - LCB Senior Living

LCB Senior Living, LLC; Norwood (MA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Benefits from Day One

Tuition reimbursement

Paid Time Off

Holiday Pay

401k

Health Insurance

Job summary

LCB Senior Living, LLC is hiring a Sales Specialist to lead direct sales and support across its communities. You will drive occupancy, handle inquiries, tours, and closings, and coach the sales teams as needed.

Role requires travel Monday through Friday across the portfolio, with a minimum 90-day focus on assigned communities. A Bachelor’s degree and two years’ occupancy/sales experience are preferred; strong English communication is essential.

Qualifications

• Ability to assist in maintaining census to budgeted goals.
• Establish positive image and productive relationships with marketing and referral sources.
• Excellent English written and verbal communication.
• Bachelor’s Degree preferred.
• Two years occupancy/marketing/admissions or sales experience, preferably in health care or service.

Responsibilities

• Promote the mission and core values of the residence and LCB Senior Living.
• Grow community occupancy by representing and interacting with potential residents and families.
• Lead all sales activities and move-ins at the assigned community.
• Sell, tour, and close to drive occupancy growth.
• Manage HOT and WARM leads and maintain the lead base.
• Achieve defined conversion metrics and maintain competitive analysis.
• Travel to communities within the portfolio and work flexible hours.

Skills

Census management

Relationship building

Organizational skills

English communication

Education

Bachelor’s Degree

Tools

Lead tracking software

Job description

If you have been looking for a career that loves you back... This is the one!LCB Senior Living is hiring a Sales Specialist for the Mid-Atlantic Region at LCB Senior Living! Apply today for immediate consideration!**Full Time**What We Offer:Full-Time Associates: Great benefits starting from Day One!HealthVisionDental401kPaid Time OffHoliday PayWork with an Amazing Team!Possibility for tuition reimbursementRewarding role working with seniorsLCB Senior Living is look for a dynamic Sales Specialist to lead and support our great communities! Come join a great sales team that believes that sales is easy when you believe in what your are selling. We are changing the life of seniors for the better! Come be a part of it!The Sales Specialist reports to the Regional Sales Director, the Sales Specialist will assist LCB Communities in achieving performance and occupancy goals by directly selling, supporting and coaching our senior living communities' Sales and Marketing teams. Responsible for growing revenue and managing all aspects of the sales in the assigned community or communities. Achieve and exceed budgeted census for the community. The Sales Specialist will be assigned to communities for a minimum of a 90-day timeframe to focus on direct sales. Represents the residence in a positive light, maintaining favorable relationships with prospects and family members. Handles the inquiry/occupancy and relocation process. Responsible for ensuring that the Sales and Marketing Department operates in accordance with all policies and procedures.LCB’s Non-Discrimination Policy:LCB, including its managed care communities, is an Equal Opportunity Employer. Recruitment and employment opportunities at LCB are based upon one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to legally protected characteristics, including race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, or genetic information. This policy to provide equal opportunity encompasses all phases of employment, including recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.QUALIFICATION STANDARDS: a. The job description qualifications (certifications, experience, training), job functions, including limitations may vary with individual states. For more details, see the LCB Senior Living policy guide for your state. b. Knowledge, Skills, and Abilities: Requires the ability to assist in maintaining the overall census to budgeted goals or above. The ability to establish and maintain a positive image and productive relationships with marketing and referral sources is required. Organizational skills are essential. The ability to communicate effectively in English both orally and in writing is essential. c. Education: Bachelor’s Degree from an accredited college or university is preferred. d. Experience: Requires at least two years of occupancy/marketing/admissions experience or sales background, preferably in the health care or service industry. e. Certificates/Licenses: Valid driver’s license in the state employed is required. f. Travel: Position requires you to work in communities throughout the LCB portfolio. You must be able to travel Monday through Friday. Travel can be extensive depending on your community assignment. ESSENTIAL JOB FUNCTIONS: The essential duties and responsibilities described below are representative of those an associate encounters while performing the basic functions of this position. While every effort has been made to identify the essential functions of the position, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position. 1. Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, coworkers and the surrounding community. 2. As a department head you are expected to have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals. 3. Sales specialist is responsible for all sales activities and move in conversion at the assigned community. As the specialist, you will take the lead on all new inquiries, conversion to tour and closing to drive community occupancy. 4. Sales focus on working all new inquires, touring and moving prospects to close 5. You will work on HOT and WARM leads according to the LCB sales process guideline. You will manage the cold lead base in the absence of a community sales director.. 6. Sales Specialist required conversion metrics: a. 65% conversion of qualified new lead to tour b. 25-30% closing ratio on move in to tour c. 15-18% closing ratio on move in from qualified lead. 7. Assignment can vary in time depending on the need of the community. The ability to travel and work flexible hours. Your community assignment may change given a 30-day notice. 8. Perform all duties and responsibilities with a positive attitude. 9. Act as a representative of the residence to the community. 10. Initiate and coordinate the visit of influential individuals or groups and other community members or groups to the community for planned visits, tours, meetings, presentations, etc. January 2020 11. Establish and maintain a favorable impression of the residence to the resident’s family and friends, influential individuals and groups, community members, etc. 12. Communicate with residence staff regarding current status and goals of the census. 13. Works with all associates to provide proper information for resident move-ins. 14. Maintain current knowledge of programs and regulations, which affect the inquiry, occupancy and vacating procedure. 15. Keep abreast of competitive communities in the marketing area and any changes that will influence the residence’s programs and progress updating the competitive analysis accordingly. 16. Ability to sell effectively and to close transactions. 17. Uses and enters all sales activities into company lead tracking software and ensures data is accurate and current. 18. Completes all reports in a timely and accurate manner. 19. Complies with all corporate directives positively and in a timely fashion. 20. Demonstrates accurate analysis of relevant population market conditions. 21. Communicates effectively (both verbally and in writing) in English. 22. Other duties as requested.