Sales Specialist - Inbound/Outbound Call Center

eClerx; Fayetteville (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Other benefits

Job summary

eClerx in Fayetteville, NC is seeking a Call Center Representative to serve as the first contact for potential customers exploring our products and services. You will handle inbound and outbound inquiries, confidently position offerings, and guide customers toward completing a purchase.

This in-office role emphasizes meeting sales targets, delivering an exceptional customer experience, and leveraging product knowledge.

Qualifications

• Experience in call center sales environments.
• Strong verbal and written communication skills.
• Familiarity with CRM systems.

Responsibilities

• Engage with customers in sales related conversations
• Listen actively to customers' needs and provide accurate information about our products/services
• Demonstrate a deep understanding of our product/service offerings and confidently articulate their features and benefits
• Utilize effective sales techniques to persuade customers and close deals
• Handle objections and address customer concerns with empathy and problem-solving skills
• Process sales transactions accurately and efficiently
• Meet or exceed sales goals and other KPIs on a consistent basis
• Maintain thorough and up-to-date knowledge of company policies, procedures, and promotions
• Document all interactions and transactions in the system accurately

Skills

Inbound/outbound sales experience

Excellent communication skills

Customer-centric approach

CRM familiarity

Able to handle high call volumes

Education

High school diploma or equivalent

Tools

CRM systems

Job description

eClerx in Fayetteville, NC is seeking a Call Center Representative to serve as the first contact for potential customers exploring our products and services. You will handle inbound and outbound inquiries, confidently position offerings, and guide customers toward completing a purchase.

This in-office role emphasizes meeting sales targets, delivering an exceptional customer experience, and leveraging product knowledge.