Remote & On-Site Call Center Agent – Flexible Hours

eClerx; Fayetteville (NC); Hybrid; USD 27,000 - 29,000; Full time

Job summary

eClerx in Fayetteville is looking for Call Center Representatives to provide outstanding service to customers. You will answer calls, address complaints, and offer solutions to client issues while maintaining a professional demeanor.

The role offers a pay rate of $13.25/hour after training, and a flexible schedule that includes options to work from home under certain conditions. Applicants must be open to shift variations and meet training requirements.

Qualifications

• Willing to answer calls from customers and resolve their queries.
• Willing to work different shifts.
• Willing to attend training in office and work from home or office, depending on client requirements.

Responsibilities

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Adhering to all company policies and procedures.

Job description

eClerx in Fayetteville is looking for Call Center Representatives to provide outstanding service to customers. You will answer calls, address complaints, and offer solutions to client issues while maintaining a professional demeanor.

The role offers a pay rate of $13.25/hour after training, and a flexible schedule that includes options to work from home under certain conditions. Applicants must be open to shift variations and meet training requirements.