Sales Specialist

Experience Senior Living LLC.; United States; Remote; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k with employer matching

Paid holidays

Up to 20 days PTO in first three years

Job summary

Experience Senior Living in New York is looking for a Sales Specialist to drive occupancy and revenue growth across their communities. This role involves extensive travel to various locations and requires a background in senior living and sales.

Candidates should possess a Bachelor's degree or equivalent experience and demonstrate strong communication and customer service skills. A full benefits package, including medical, dental, vision, and up to $125,000 annual salary, is offered.

Qualifications

• Experience in senior living, including assisted living and memory care environments preferred.
• Background in sales or leasing in the health care or senior living industry helpful.
• Effective verbal and written communication skills required.

Responsibilities

• Drive occupancy and revenue growth across senior living communities.
• Conduct tours and sales activities with potential residents.
• Assist in maintaining relationships with referral sources.

Skills

Senior living experience

Sales skills

Customer service

Communication skills

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Overview

As a Sales Specialist, you will be responsible for driving occupancy and revenue growth across our senior living communities. You will play a crucial role in showcasing our communities to prospective residents and their families, ensuring they understand the unique benefits and lifestyle offerings we provide.

Travel Requirements

This position is 100% travel to communities in the Experience Senior Living portfolio.

Principal Duties and Responsibilities

• Train and coach sales adjacent staff - Concierge, Director teams, Resident Experience teams
• Main priority is getting move-ins and working the Sherpa database, alongside teams. Improving process habits/fundamentals of daily strategy sessions and execution of sales tasks
• Database review with the RDSM and EDs so that they could be mindful of the issues moving forward
• Tour path / process review - make suggestions for the tour experience and recommend changes. Suggestions such as
• Areas on the tour path that feel cold - how can we add sound, music, engagement staging
• Process Review - are we using a welcome sign, thank you gift, ED follow up calls, etc. on brand standards
• Physical plant and model apartment review - are there areas of the building that don't show well, brainstorming easy, light lift changes
• Training the director team how to walk the building with a sales eye
• Grow revenue and manage all aspects of sales in the community through designated sales activities. Maximize opportunities for in-house and external sales, public relations and the content and effectiveness of the database and scheduler
• Act as the community sales professional leasing units
• Conduct sales activities that meet or exceed Company standards
• Make sales calls to potential residents, referral sources and other resources
• Respond to telephone inquiries, remotely and in real time where possible, and conduct walking and scheduled tours with prospective residents or interested parties
• Conduct daily sales strategy planning meetings and execution of daily creative follow up home visits and additional activities
• Accurately track move-ins, move-outs and quantity vs. quality of referral activity, determining appropriate follow-up actions
• Accurately maintain the Organizational and Contact libraries in the community's Customer Relationship Management database by entering information about new potential referral sources, updating information about current referral sources and keeping detailed accounts of appointments with individual referral source contacts
• Assist in maintaining and maximizing referral and lead generation service relationships like A Place for Mom and Caring.com
• Extensive travel required (100% on the road)
• Develop and maintain relationships with any and all potential referral sources and conduct on‑going field visits
• Qualify prospective residents, effectively matching our services to their needs, thus maximizing move‑in potential
• Assist the Executive Director in ensuring that the community, including all available apartments, model apartments, common areas and grounds are staged, marketable and presentable
• Provide regional management with necessary paperwork and reports to actively monitor sales efforts.
• Work with the Executive Director to facilitate training and continuous in‑servicing for all community staff that may have occasion to field an inquiry call or conduct a walk‑in or scheduled tour
• Research and maintain current information on local competition and new services and competitors entering the marketplace. As requested, gather specific market/competitive information and report findings to the Executive Director, the Divisional Sales Director, and the Business Optimization team at the Support Center
• May perform other duties as needed and/or assigned

Requirements

• Experience in senior living, including assisted living and memory care environments preferred
• Bachelor's degree or equivalent experience and education preferred
• Background in sales or leasing in the health care or senior living industry helpful
• Creative and "out of the box" thinker desired
• Expertise in "relationship selling" and a demonstrated ability to close
• Experience with motivational interviewing techniques preferred
• Must demonstrate competence in the following areas:
  • Ability to connect and build trust with clients and their circle of influence
  • Ability to understand and manage emotions arising from client situations
  • Ability to guide clients toward solutions
• Experience in a customer service-oriented setting necessary
• Demonstrated ability to work in a team environment
• Ability to show sincerity and empathy
• Effective verbal and written communication skills are required, including the ability to communicate openly, honestly, and responsibly with others
• Ability to read, speak, and understand the English language
• Ability to work nights, weekends and holidays required
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
• Must possess a current driver's license

Benefits

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Salary

$115,000-$125,000 annual salary

Background Screening Requirement for Florida Applicants

Employment is contingent upon successful completion of background screening in accordance with Florida law and company policy. Certain positions may require fingerprinting and Level 1 or Level 2 background screening. Applicants can review Florida care provider background screening requirements here: https://info.flclearinghouse.com

Application Deadline

We anticipate reviewing applications through June 28th, 2026.