Sales Specialist

American Bankers Insurance Company of Florida; Rapid City (SD); Hybrid; USD 23,000 - 37,000; Full time

Job summary

Assurant is seeking Sales Specialists to support the extended warranty contract business by selling contracts on major appliances and electronics. The role is hourly wage plus commission with a structured training program and is based onsite in Rapid City, SD, with the option to work remotely after a period.

Responsibilities include developing customer relationships, handling inbound calls, cross-selling services, and meeting performance metrics while adhering to company policies.

Qualifications

• High school diploma or GED.
• 6 months previous customer service experience.
• Able to work 8-hour shift/40 hours a week/between the hours of 6:00 am mst - 6:00 pm mst.
• Sales aptitude and a positive attitude.
• Excellent customer service skills.

Responsibilities

• Cultivate and develop customer relationships to identify sales opportunities.
• Handle inbound calls to create a positive call experience and protect customer interests.
• Apply sales techniques to cross-sell extended service contracts.
• Listen to customer needs to provide effective solutions.
• Resolve questions and maintain contract files.
• Navigate multiple programs and process transactions.
• Aim to meet or exceed department metrics and policies.
• Onsite in Rapid City with eventual remote work option.

Skills

Sales Aptitude

Customer Service

Adaptability

Positive Attitude

Strong Work Ethic

Education

High school diploma or GED

Job description

Title Sales Specialist

Overview of Position

Assurant is currently looking to hire Sales Specialists! Be a part of a hard-working team that likes to have fun while delivering outstanding world class service! Support the organization’s extended warranty contract business by selling extended service contracts on major appliances and consumer electronics and resolving customer contract billing questions. Performance driven! This role is hourly wage + commission! The more you sell, the more you make! Structured training offered

What will be my duties and responsibilities in this job?

• Cultivate and develop customer relationships to identify and present sales opportunities to develop and maintain long-term customers.
• Work closely with customers and clients through inbound calls to create a positive, memorable call experience, while helping customers to protect everything that matters most.
• Apply sales tools and techniques to identify cross-sale opportunities and sell extended service contracts.
• Actively listen to customer's needs and concerns to provide successful solutions to ensure the customer feels supported and valued.
• Resolve customer questions and provide resolutions to existing customer contracts and conduct file maintenance.
• Navigate multiple programs/software for information gathering, trouble shooting and transaction processing.
• Strive to meet and exceed department metrics and business goals.
• Adhere to all company policies and procedures.
• This position will be onsite at our Rapid City location but will have the option to work remotely after an agreed upon period.

What are the requirements needed for this position?

• High school diploma or GED
• 6 months previous customer service experience
• Able to work 8-hour shift/40 hours a week/between the hours of 6:00 am mst - 6:00 pm mst.
• Sales Aptitude
• Strong work ethic
• Ability to adapt to change
• Positive attitude
• Excellent customer service skills

What are the working conditions and physical requirements of this job?

General office demands

Pay Range: $17.34 - $27.75

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive.

What's the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant.

A passion for service. An ability to innovate in practical ways. And a willingness to take chances.

We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

We work with the world's top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to make the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we're united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive.