Mgr, Process Assurance

American Bankers Insurance Company of Florida; Miami (FL); Hybrid; USD 104,000 - 173,000; Full time

Job summary

Assurant is seeking a Manager, Process Assurance in a hybrid role based in the United States. You will lead a team of 6–10 analysts, coordinate control activities, and partner with business leaders to strengthen risk and compliance across multiple domains.

You will drive continuous improvement, oversee audits, and promote a proactive risk culture. The role requires strong leadership, cross‑functional collaboration, and experience with SOC1/SOC2/SOX frameworks.

Qualifications

• BA in Finance, Business Administration, Risk Management, Compliance, or related field, OR 5+ years of equivalent process and control work experience.
• A minimum of 5 years of cross‑functional experience in risk management, process management, or internal controls, including 2 years leading and developing a team.
• Demonstrated experience leading and managing effectively through ambiguity and change.
• Experience driving results through cross‑functional collaboration with business, IT, audit, and compliance partners.

Responsibilities

• Lead and develop a team of Process Assurance Analysts, Senior Analysts, and Supervisors.
• Coordinate development, documentation, and implementation of business control activities.
• Facilitate internal, external, and regulatory audits (SOC1, SOC2, SSAE 18, SOX).
• Build relationships with business leaders and cross‑functional partners to improve controls and automate processes.

Skills

People leadership

Team development

Cross-functional collaboration

Auditing and controls

SOC1/SOC2/SSAE 18/SOX knowledge

Excel

Visio

Six Sigma Green Belt

AI/Automation in controls

Project management

Education

Bachelor's degree in Finance/Business/ Risk

5+ years risk/controls experience

Tools

Excel

Visio

Job description

The Manager, Process Assurance is a strategic and people‑centric leader responsible for strengthening the risk, control, and compliance framework across Connected Living while building and developing a high‑performing Process Assurance team. This role serves as a trusted advisor to business leaders, ensuring effective governance and oversight of operational, financial, compliance, and technology controls across clients, products, processes, transactions, and applications. As a champion of operational excellence, the Manager will design, implement, and continuously enhance a scalable risk and control environment that supports business objectives, mitigates risk, and drives accountability. The role partners cross‑functionally to establish and maintain effective control standards, identify opportunities for process improvement, and promote a proactive risk‑management culture. Beyond technical expertise, this leader is passionate about developing talent, fostering collaboration, and cultivating an inclusive, innovative, and results‑oriented team culture. The ideal candidate thrives in dynamic environments, confidently navigates ambiguity and changing priorities, and leads with initiative, influence, and sound judgment. Through strong coaching, strategic thinking, and a commitment to continuous improvement, the Manager will play a critical role in shaping the future of the Process Assurance function and developing the next generation of leaders within the organization. This will be a hybrid role.

What will be my duties and responsibilities in this job?

• People Leadership & Team Development Lead, coach, and develop a team of 6–10 Process Assurance Analysts, Senior Analysts, and Supervisors, fostering a positive, innovative, and accountable team culture.
• Attract, hire, and develop future leaders within Connected Living's Process Assurance function.
• Set clear expectations and provide regular feedback, coaching, and career development support.
• Model self‑starter behavior and empower team members to execute outcomes effectively with minimal supervision.
• Lead the team confidently through ambiguity, shifting priorities, and organizational change.
• Process Assurance Environment Coordinate the development, documentation, and implementation of business control activities.
• Analyze the effectiveness of key processes and recommend process improvements.
• Evaluate control deficiencies and partner with management to define and monitor risk mitigation action plans.
• Maintain a thorough understanding of risk‑based internal control requirements and practices.
• Coordinate the identification, documentation, and testing of controls within business processes.
• Monitor and test compliance of internal control standards (financial and non‑financial).
• Facilitate Audits Facilitate internal, external, and regulatory audits.
• Ensure compliance with SSAE 18, SOC1, SOC2, SOX, and other regulatory audit requirements.
• Coordinate resources and deliverables for the audit team using prescribed tools.
• Cross‑Functional Collaboration & Business Partnership Build and maintain strong relationships with business leaders and cross‑functional partners across Connected Living.
• Maintain awareness of significant industry, regulatory, and business changes and their impact on the control environment.
• Department & Process Innovation Identify and champion automation/AI opportunities within audit coordination, control testing, and reporting workflows.
• Continuously evaluate and improve department processes, systems, and methodologies, partnering with the Director as needed.

What are the requirements needed for this position?

• BA in Finance, Business Administration, Risk Management, Compliance, or a related field, OR 5+ years of equivalent process and control work experience.
• A minimum of 5 years of cross‑functional experience in risk management, process management, or internal controls, including 2 years leading and developing a team.
• Demonstrated experience leading and managing effectively through ambiguity and change.
• Experience driving results through cross‑functional collaboration with business, IT, audit, and compliance partners.

What other skills/experience would be helpful to have?

• Proven people leadership skills, with a track record of fostering a positive, innovative, and accountable team culture.
• Self‑starter with strong project management skills and the ability to execute outcomes with minimal supervision.
• Strong working knowledge of SOC1, SOC2, SSAE 18, and SOX audit and internal control frameworks.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Visio).
• Six Sigma Green Belt certification.
• Experience utilizing AI or automation tools to support process improvement and operational efficiency.
• Prior experience in a multi‑client, matrixed audit or SOC reporting environment.

How much travel should you expect? Up to 25% of annual travel. Pay Range: $103,800.00 - $173,300.00. Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI‑enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

We work with the world's top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us.