Client Advisor

Jobtome; Costa Mesa (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Paid Time Off and paid holidays

Job summary

Frette is seeking a Sales Specialist in California to represent the brand's luxury DNA and deliver personalized client experiences at the boutique. You will build and manage a client portfolio, provide expert product consultations, and strive to exceed sales targets while upholding the brand's high standards of service and presentation.

Candidates with experience in luxury retail or design, strong communication skills, and familiarity with POS and CRM systems will thrive in a fast-paced

Qualifications

• Years of experience in luxury retail, hospitality, or interior design preferred.
• Strong interpersonal and communication skills.
• Familiarity with POS, CRM, and MS Office/Google Workspace.

Responsibilities

• Represent the Frette DNA in every client interaction.
• Build authentic client relationships and grow your portfolio.
• Provide expert sales consultations on product, design, and lifestyle.
• Achieve and exceed commercial targets through clienteling and sales development.
• Ensure operational excellence and presentation of the Boutique.

Skills

Interpersonal skills

Communication skills

Clienteling

Teamwork

Sales-driven

Education

Luxury retail / hospitality / interior design background preferred

Tools

POS systems

CRM platforms

Microsoft Office

Google Workspace

Job description

For over 164 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations—from St. Peter’s Basilica to the Orient Express—while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world’s most exceptional spaces.

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Working at Frette is much more than just a job. It is an opportunity to become a point of reference in the world of luxury style and lifestyle, delivering memorable experiences and helping to write the story of a brand that has represented Italian excellence for over 160 years.

As a Sales Specialist, you will be responsible for:

• Representing the Frette DNA in every client interaction, turning every sale into a personalized and memorable experience
• Building authentic and meaningful relationships with clients, developing your own client portfolio and contributing to the growth of the boutique
• Providing expert sales consultations through an in-depth knowledge of the product, design, and the client’s lifestyle
• Achieving and exceeding commercial targets through clienteling, client retention, and sales development activities
• Ensuring operational excellence within the Boutique, contributing to the brand’s high standards of service and presentation

Client Experience & Sales

• Build strong and meaningful relationships with Clients through a personalized, consultative approach
• Proactively expand your Client network beyond the Boutique, creating new connections and opportunities through networking, local activities, and strategic relationships, with the goal of building a strong and qualified client portfolio over time
• Develop your client portfolio through clienteling activities and consistent follow-up
• Understand clients’ needs, preferences, and lifestyles in order to provide personalized solutions
• Identify and generate upselling, cross-selling, and White Glove service opportunities
• Achieve sales targets and key commercial KPIs
• Develop a structured approach to client relationship management through the Proximity CRM, leveraging client insights and data to create personalized experiences and anticipate needs and commercial opportunities

Brand Experience

• Share Frette’s history, craftsmanship, and heritage through engaging storytelling
• Deliver the Frette Selling Ceremony, adapting it to the individual needs of each client
• Provide clients with a holistic consultation combining product, design, and lifestyle
• Gather client feedback and contribute to the continuous improvement of the client experience

Store Operations

• Support the store’s daily operational activities, including cash register operations, quotations, returns, orders, and opening and closing procedures when required
• Collaborate in stock management and deliveries
• Maintain visual merchandising standards and ensure the Boutique is presented to the highest standards

What Makes You Successful

• Build authentic relationships and make every client feel welcomed, valued, and appreciated
• Demonstrate a strong commercial mindset and turn opportunities into results
• Consistently nurture client relationships through clienteling and follow‑up activities
• Be curious and passionate about design, luxury, and lifestyle
• Be proactive, detail-oriented, and demonstrate a strong sense of initiative
• Work with energy, collaborate effectively with the team, and contribute to a positive working environment

• Years of experience in luxury retail, hospitality, or interior design preferred
• Passion for luxury, design, and client service
• Excellent interpersonal and communication skills
• Strong results orientation and commercial awareness
• Ability to work effectively as part of a team in a dynamic environment
• Familiarity with POS systems, CRM platforms, and Microsoft Office / Google Workspace

Physical Requirements:

• Ability to lift and mobilise small to medium items up to 40 lbs. while utilising appropriate equipment and techniques.
• Ability to manoeuvre effectively around the boutique floor, stock room, and offsite.
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA‑approved ladder safety.

Compensation, Benefits & Career Development

At Frette, we recognise that exceptional talent deserves meaningful rewards. We are committed to supporting our team members through competitive compensation, comprehensive benefits, professional development opportunities, and recognition programmes that celebrate success.

Compensation & Incentives

• Competitive hourly base pay of up to $25 per hour
• Monthly individual commission opportunities
• Guaranteed commission during your first three months
• Quarterly sales bonus opportunities
• Anniversary incentives and employee recognition programmes
• Referral bonus programme
• Full‑time employment with consistent scheduling

Benefits & Wellbeing

Eligible employees have access to a comprehensive benefits package designed to support a wide range of personal and family needs, including:

• Medical, dental, and vision coverage
• Short‑term disability insurance
• Gym reimbursement
• Company‑paid life insurance and long‑term disability insurance
• Employee Assistance Programme (EAP)
• Wellness programmes and resources
• Paid Time Off and paid holidays
• Leave of absence programmes with salary continuation
• 401(k) plan with company match

Benefits become available on the first day of the month following 60 days of employment.

All your information will be kept confidential according to EEO guidelines.

It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. xzgxqkn