Sales Solution Engineering Manager

Early Warning (Zelle); Scottsdale (AZ); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Early Warning (Zelle) is seeking a Sales Solutions Engineer Manager in the United States to blend technical acumen with sales skills for payment solutions. The role interfaces between the Sales team and clients, guiding architecture, tokenization, and wallet integrations within the U.S.

payments ecosystem. You will lead discovery, design tailored client solutions, and present comprehensive documentation while aligning with regulatory requirements and integration best practices.

Qualifications

• Bachelor's degree in engineering, computer science, or a related field.
• Typically, 8+ years of progressive experience in payments or fintech solutions engineering, sales engineering, technical consulting, or solution architecture.

Responsibilities

• Builds strong relationships with internal teams, external partners, issuers, payment networks, processors, merchants, acquirers, and technology vendors.
• Partners with sales teams to identify opportunities and provide technical expertise to win business in the U.S. payments market.
• Leads technical discovery and solution design for enabling issuers and their card portfolios in digital wallets, including product and BIN eligibility, account/card verification, identity and verification (ID&V).
• Explains network-tokenization and provisioning flows, wallet enrollment, in-app and push provisioning, web or app-to-app journeys, Token Service Provider and Token Requestor interactions, device binding, token assurance, cryptographic controls, and issuer or processor API integration.
• Defines end-to-end token lifecycle behavior from token request, eligibility and activation through suspend, resume, delete, replenish, replace, PAN update, account reissue, device change, fraud response, and termination.
• Applies working knowledge of EMV and contactless or NFC standards to explain transaction flows, application selection, cardholder verification, terminal risk management, dynamic cryptograms, authorization data, and the roles of the card, device, contactless kernel, terminal, acquirer, network, and issuer.

Education

Bachelor's degree in engineering, computer science, or a related field

8+ years of experience in payments/fintech solutions engineering

Job description

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sales Solutions Engineer Manager provides technical and functional support for sales channel engagements. This role blends technical expertise with sales skills to deliver innovative payment solutions by leveraging knowledge of payment technologies, regulatory requirements, and integration best practices. The Sales Solutions Engineer Manager facilitates the technical conduit between the Sales team and clients.

Essential Functions

• Builds strong relationships with internal teams, external partners, issuers, payment networks, processors, merchants, acquirers, and technology vendors.
• Partners with sales teams to identify opportunities and provide technical expertise to win business in the U.S. payments market.
• Leverages a deep understanding of U.S. payment systems, including card networks, real-time payments, mobile and digital wallets, ecommerce platforms, payment gateways, orchestration layers, tokenization systems, issuer processors, and payment service providers to design tailored client solutions and articulate target-state architectures.
• Leads technical discovery and solution design for enabling issuers and their card portfolios in digital wallets, including product and BIN eligibility, account/card verification, identity and verification (ID&V), wallet terms and disclosures, provisioning decisions, activation, transaction enablement, and operational support.
• Explains network-tokenization and provisioning flows, wallet enrollment, in-app and push provisioning, web or app-to-app journeys, Token Service Provider and Token Requestor interactions, device binding, token assurance, cryptographic controls, and issuer or processor API integration.
• Defines end-to-end token lifecycle behavior from token request, eligibility and activation through suspend, resume, delete, replenish, replace, PAN update, account reissue, device change, fraud response, and termination; aligns lifecycle events across issuer systems, card networks, token services, wallets, and customer-service operations.
• Applies working knowledge of EMV and contactless or NFC standards to explain transaction flows, application selection, cardholder verification, terminal risk management, dynamic cryptograms, authorization data, and the roles of the card, device, contactless kernel, terminal, acquirer, network, and issuer.
• Advises clients on NFC tap-to-pay acceptance, NFC and contactless payment standards, terminal capabilities and configuration.
• Evaluates how contactless terminals detect and communicate with cards or wallet devices, select supported payment applications, exchange EMV data, apply CVM and transaction limits, generate and route authorization messages, and support certification, troubleshooting, and operational monitoring.
• Develops and presents payment solutions that align with client needs and integrate seamlessly with ecommerce platforms and the Paze digital wallet.
• Conducts technical presentations, workshops, architecture reviews, and demonstrations to educate clients on payment workflows, issuer and wallet integration, tokenization, contactless acceptance, compliance requirements, certification dependencies, and system capabilities.
• Creates comprehensive solution documentation, sequence flows, technical guides, integration requirements, and proposals tailored to client use cases.
• Defines, monitors, and reviews sales solutions engineering objectives to ensure alignment with business goals and operational success.
• Works with leadership to develop action plans that support the rapid growth of the Paze organization and acts as a communications channel between market trends, client feedback, and the Product team.
• Complies with all security policies and procedures to maintain the confidentiality, integrity, and availability of systems and data.

Minimum Qualifications

• Bachelor's degree in engineering, computer science, or a related field, or equivalent practical experience.
• Typically, a minimum of 8 years of progressive experience in payments or fintech solutions engineering, sales engineering, technical consulting, or solution architecture.
• Proven experience supporting issuers, processors, payment networks, token services, or digital-wallet integrations, including participation in a wallet-enab