Sales Solutions Engineering Manager

Early Warning (Zelle); Scottsdale (AZ); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Early Warning (Zelle) is seeking a Sales Solutions Engineer Manager in Scottsdale to bridge sales and technical delivery for payment solutions. You will leverage expertise in payment systems, APIs and ecommerce integrations to craft solutions for merchants and partners.

The role combines pre-sale and post-sale engagements with leadership and cross-functional collaboration. Ideal candidate has extensive experience in U.S.

Qualifications

• Bachelor's degree or equivalent in business, finance, engineering, or related field.
• 8+ years in solutions/sales engineering or technical consulting within U.S. payments/fintech.
• Experience with APIs, SDKs, cloud platforms, ecommerce integrations.
• Familiarity with Shopify, Magento, Salesforce Commerce Cloud is a plus.
• Strong understanding of U.S. payments regulations (PCI-DSS, AML, KYC).

Responsibilities

• Builds strong relationships with internal teams, partners, and merchants.
• Partner with sales teams to identify opportunities and provide technical expertise to win business in the U.S. payments market.
• Designs tailored payment solutions for clients integrating with ecommerce platforms and the Paze wallet.
• Delivers technical presentations, workshops, and demonstrations on payment workflows and compliance.
• Creates solution documentation, guides, and proposals for client use cases.

Skills

APIs

SDKs

Cloud platforms

Ecommerce integrations

Education

Bachelor's degree (business/finance/engineering or related)

Tools

Shopify

Magento

Salesforce Commerce Cloud

Job description

Company Overview

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Locations and Working Model

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Eligibility

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sales Solutions Engineer Manager provides technical and functional support for sales channel engagements. This role blends technical expertise with sales skills to deliver innovative payment solutions by leveraging knowledge of payment technologies, regulatory requirements, and integration best practices. The Sales Solutions Engineer Manager facilitates the technical conduit between the Sales team and clients during both pre-sales and post-sales to effectively deliver products that meet the clients' needs.

Essential Functions

• Builds strong relationships with internal teams, external partners, and merchants.
• Partners with sales teams to identify opportunities and provide technical expertise to win business in the U.S. payments market.
• Leverages a deep understanding of U.S. payment systems, including card networks, real-time payments, and mobile wallets, to design tailored solutions for clients. Understands the interaction between commerce platforms, payment gateways and orchestration layers, tokenization systems, and payment services providers to articulate ideal states.
• Develops and presents payment solutions that align with client needs and integrate seamlessly with ecommerce platforms and the Paze digital wallet.
• Conducts technical presentations, workshops, and demonstrations to educate clients on payment workflows, compliance requirements, and system capabilities.
• Creates comprehensive solution documentation, technical guides, and proposals tailored to client use cases.
• Defines, monitors and reviews the sales solutions engineering objectives to ensure alignment with business goals and to ensure success of the operation.
• Works with leadership to develop action plans to support the rapid growth of the Paze organization.
• Acts as a communications channel between the observable market trends and the Product team.
• Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.

Minimum Qualifications

• Education and experience typically obtained through completion of a bachelor's degree in business, finance, engineering or other related field depending on the assigned area.
• 8+ years of experience in solutions engineering, sales engineering, or technical consulting within the U.S. payments or fintech industry.
• Prior experience in sales or customer relationship management.
• Proficiency with APIs, SDKs, cloud platforms, and ecommerce integrations. Familiarity with platforms such as Shopify, Magento, or Salesforce Commerce Cloud is a plus.
• Strong understanding of U.S. payments regulations, including PCI-DSS, AML, KYC, and other compliance standards.
• Exceptional ability to translate complex payment solutions into clear, actionable insights for technical and non-technical stakeholders.
• Proven ability to diagnose challenges in payment systems and architect scalable solutions.
• Ability to operate in start-up mode to help scale Paze acceptance.
• Track record of building relationships, influencing client decision-making, and achieving sales targets.
• Effective interpersonal, presentation and communication skills. Must be able to collaborate and communicate effectively in a fast-paced, dynamic, and hyper-growth environment is a must.
• Travel up to 25%.
• Drug screen and background check.

Preferred Qualifications

• Certifications in payments or fintech (e.g., Certified Payments Professional, PCI Professional).
• Experience with real-time payments or emerging technologies in the U.S. payments space.
• Familiarity with fraud prevention and risk management tools in ecommerce.
• For Paze: In-depth knowledge of U.S. payment networks digital wallets (e.g., Apple Pay, Google Pay), and payment gateway technologies.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and r