Sales & Service Technician II (FIELD Install & Repair)

Frontier Communications; Jackson (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Sales & Service Technician II to join their team in Jackson, Ohio. In this dynamic role, you will be responsible for installing and maintaining broadband services, ensuring seamless connectivity for both residential and business clients. Your expertise in telecommunications installation and customer service will be essential as you navigate various tools and technologies to deliver top-notch service. If you are passionate about connecting communities and thrive in a hands-on environment, this opportunity is perfect for you. Join a company committed to improving digital access and making a real difference in people's lives.

Qualifications

• Experience in telecommunications installation and maintenance is essential.
• Must complete pole climbing certification and company training.

Responsibilities

• Install and maintain broadband services and networking equipment.
• Perform maintenance and repairs on network facilities.

Skills

Telecommunications Installation

Customer Service

Basic Keyboard Skills

Pole Climbing

Problem Solving

Education

High School Diploma or equivalent

Tools

Cable Locator

Hand Tools

Hand Held Terminal

Various Test Equipment

Laptop Computer

Fiber Optic Testing Equipment

Job description

Sales & Service Technician II (FIELD Install & Repair)

Job ID: SALES012864
Job Title: Sales & Service Technician II (FIELD Install & Repair)
Location: 175 INDUSTRY DRIVE, JACKSON, OH 45640
Union: CWA 4375 - CBA 046
Hiring Manager: Michael Mitchell
# of Openings: 2
Internal Posting Dates: 4/9/25-4/16/25
Wage Range: $17.75 - $36.40 per hour

Summary
Installs, maintains and/or repairs network facilities and associated apparatus from the station equipment to the line card. Performs other related duties.

General Duties
Duties include, but are not limited to, the following:

1. Driving: Frequent
2. Travel: Moderate
3. Install and maintain inside wire for residential/business broadband (HSI/Video) service
4. Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways.
5. Install all wiring, and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital Subscriber Line Access Multiplier), Residential Gateways, and HSI (High-Speed Interface), and business class routers
6. Perform all types of cable construction and maintenance work associated with all network facilities; including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units
7. Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematics
8. Perform maintenance repair and preventable maintenance on buried, aerial and underground cable/fiber using various plant elements
9. Perform aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks.
10. Place aerial and buried plant and service drops
11. Navigate web, set up Business/Residential computers and demonstrate to customers
12. Support and actively participate in the promotion of Company products and services
13. Adapt to changes in the business that include advances in technology and new skills and procedures
14. Aid/assist other departments and contractors as required; be self-motivated; mentor co-workers; follow through on assignments in a timely manner

Qualifications:

1. High School Diploma or equivalent
2. Experience in telecommunications installation and maintenance
3. Basic keyboard and software skills
4. Must complete pole climbing certification, for which an individual cannot exceed 275 lbs.; fully clothed and with proper footwear
5. Must complete company provided training and demonstrate ability to complete full installs
6. Ability to work independently and desire to work ‘face-to-face’ with customers
7. Ability to work outdoors in adverse weather conditions and in isolated or confined spaces
8. Valid driver’s license and satisfactory driving record; CDL preferred
9. Must be available for flexible scheduling, holidays, after hours and call-outs
10. TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy

Physical Requirements:
Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and good color vision.
Tools and Equipment Used:

1. Cable Locator
2. Hand Tools
3. Hand Held Terminal
4. Various Test Equipment
5. 4 Tel Test System
6. Laptop Computer
7. Splicing Equipment
8. Fiber Optic Testing Equipment

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.