Sales & Service Technician II (FIELD Install & Repair)

Frontier Communications Corporation; Plymouth (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Sales & Service Technician II to join their team in Plymouth. This role involves installing and maintaining broadband services, working with various networking equipment, and ensuring customer satisfaction through direct interaction. The ideal candidate will be adaptable to new technologies and possess strong problem-solving skills. Join a company that values diversity and is committed to providing equal opportunities for all applicants. If you enjoy hands-on work and thrive in a dynamic environment, this position could be your next career step.

Qualifications

• Experience in telecommunications installation and maintenance is essential.
• Ability to work independently and face-to-face with customers.

Responsibilities

• Install and maintain broadband services and networking equipment.
• Perform maintenance on network facilities and assist other departments.

Skills

Telecommunications Installation

Customer Service

Basic Keyboard Skills

Pole Climbing

Adaptability to Technology

Education

High School Diploma or equivalent

Tools

Cable Locator

Hand Tools

Hand Held Terminal

Various Test Equipment

Laptop Computer

Splicing Equipment

Fiber Optic Testing Equipment

Job description

Sales & Service Technician II (FIELD Install & Repair)

Job ID: SALES012911
Job Title: Sales & Service Technician II (FIELD Install & Repair)
Location: 107 N PLEASANT VIEW ROAD, PLYMOUTH, WI 53073
Union: CWA 4671 - CBA 046
Hiring Manager: Dawn Flink
# of Openings: 1
Internal Posting Dates: 4/21/25-4/28/25

Summary

Installs, maintains and/or repairs network facilities and associated apparatus from the station equipment to the line card. Performs other related duties.

General Duties

Duties include, but are not limited to, the following:

• Driving: Frequent
• Travel: Moderate
• Install and maintain inside wire for residential/business broadband (HSI/Video) service
• Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways.
• Install all wiring, and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital Subscriber Line Access Multiplier), Residential Gateways, and HSI (High-Speed Interface), and business class routers
• Performs all types of cable construction and maintenance work associated with all network facilities; including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units
• Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematics
• Perform maintenance repair and preventable maintenance on buried, aerial and underground cable/fiber using various plant elements
• Performs Aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks
• Place aerial and buried plant and service drops
• Navigate web, set up Business/Residential computers and demonstrate to customers
• Support and actively participate in the promotion of Company products and services
• Must be able to adapt to changes in the business that include advances in technology and new skills and procedures
• Aids/assists other departments and contractors as required; be self-motivated; mentor co-workers; follow through on assignments in a timely manner

Qualifications:

• High School Diploma or equivalent
• Experience in telecommunications installation and maintenance
• Basic keyboard and software skills
• Must complete pole climbing certification, for which an individual cannot exceed 275 lbs.; fully clothed and with proper footwear
• Must complete company provided training and demonstrate ability to complete full installs
• Ability to work independently and desire to work ‘face-to-face’ with customer
• Ability to work outdoors in adverse weather conditions and in isolated or confined spaces
• Valid driver’s license and satisfactory driving record; CDL preferred
• Must be available for flexible scheduling, holidays, after hours and call-outs
• TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy

Physical Requirements:

Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and good color vision.

Tools and Equipment Used:

• Cable Locator
• Hand Tools
• Hand Held Terminal
• Various Test Equipment
• 4 Tel Test System
• Laptop Computer
• Splicing Equipment
• Fiber Optic Testing Equipment

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.