Sales & Service Technician I

Frontier Communications; Wylie (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Zone Technician II to join their team in Wylie, TX. This role involves performing essential tasks for service orders and repair activities related to network facilities. You will be responsible for the installation and maintenance of voice and data services, ensuring high-quality customer interactions and support. The ideal candidate will have a strong background in electronics technology and experience with installation and maintenance tasks. Join this forward-thinking company and contribute to building a connected future for communities across America.

Benefits

Life insurance options

Short & long-term disability coverage

401K match of 50% on 6% of eligible compensation

Paid parental leave

Legal assistance

Employee-assistance programs

Qualifications

• One year experience in installation or repair roles.
• Ability to interpret electrical wiring diagrams.
• Must have a valid driver's license.

Responsibilities

• Installs and maintains voice, data, and ancillary equipment.
• Troubleshoots and repairs network services.
• Interacts with customers for installation and repair issues.

Skills

Electrical troubleshooting

Installation of voice and data equipment

Customer service

Ability to work in confined areas

Ability to lift and carry equipment

Education

Degree in electronics technology

Tools

Test equipment (VOM, test sets)

Standard and aerial lift vehicles

Manual, hydraulic, pneumatic, and electric tools

Job description

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WYLIE, TX, United States

ID: CUSTO012578

Job Description

Job ID: CUSTO012578

Job Title: Customer Zone Technician II

Location: 1015 E BROWN STREET, WYLIE, TX 75098

Union: CWA 6171 - CBA 048

# of Openings: 1

Posting Dates: 3/4/25 - 3/18/25

Wage Range: $17.64 - $37.75 per hour

Summary

Performs tasks necessary for service order and repair activity associated with sealed/ unseated network facilities (copper and fiber) from central office frames to CPE systems. Provide installation and maintenance of voice, data, and ancillary equipment, and network services. Installs, maintains, rearranges, repairs and removes cables, terminals and other associated apparatus in the outside and inside plant network. Performs other duties as required.

General Duties

Duties include, but are not limited to, the following:

• Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data and ancillary equipment and network services.
• Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire. Locates cable and associated equipment faults, effects repair and restores service outages. Performs cable pair recovery activity.
• Interfaces with customer to further analyze installation and repair issues. Responds to inquiries and provides follow-up.
• Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment.
• May be required to perform additional duties and tasks as required by the Company.
• Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear.

Basic Qualifications

• Tests– Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
• Ability to identify and distinguish audible tones/levels and colors.
• Ability to work in confined areas.
• Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pullbox covers, etc.
• Ability to climb poles/ladders.
• Ability to lift, carry, set-up, climb and take down ladders.
• Ability to communicate naturally and pleasantly over the telephone and/or in person.
• Requires alertness and attention to detail. Ability to work under stress.
• A valid driver’s license. Able to meet medical and driver certification. Requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours. May require more specialized driver’s License, such as Chauffeur’s License, based on State Regulations.
• Able to read and interpret architectural, electrical wiring diagrams.
• Able to operate test equipment such as VOM, test sets, etc.
• Exposed to high voltage electrical power lines, explosive and/or flammable liquids and gases, oxygen deficiency, carbon monoxide, lead toxicity and asbestos materials. Works with molten lead and wax.
• Ability to qualify for DOD security clearance.
• Must be available to work tours as scheduled including weekdays, nights, weekends, holidays and for callouts and/or overtime as required.
• One year experience in one or a combination of: Equipment Installer, Cable Splicer, Lineworker, Customer Zone Technician I, Customer Zone Tech II, Fiber Network Field Technician.

Education

Desire a degree in electronics technology, to include successful completion of digital logic, electronic communications, and microprocessor fundamentals from an accredited or recognized educational institution.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Perks and Benefits

Health and Welfare

• Life insurance options
• Short & long-term disability coverage
• Critical illness insurance
• A credit toward obtaining an annual physical exam
• Benefits coverage for your children up to age 26
• 401K match of 50% on 6% of eligible compensation
• Financial advisory services offered through 401K administrator
• Health Savings Accounts (HSA)
• Flexible spending accounts
• Commuter accounts

Lifestyle

• Same-sex spouse or domestic partner benefits coverage
• Employee-assistance programs
• Legal assistance
• Paid parental leave
• Paid caregiver leave
• Adoption program assistance

Represented employee benefits are subject to the terms of their specific bargaining agreements

About Frontier

Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com

Affirmative Action and Equal Opportunity Employer

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Any applicant who is unable to use our electronic system to express an interest in employment because of a disability or the use of incompatible assistive technologies may fax their resume and cover letter to 585.262.9775. Please indicate the requisition number of the position you are interested in being considered for in your cover letter. If you are vision-impaired or have any other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Frontier, please contact the recruiting department at 844.806.0077.