Sales & Service Technician

Dyson Direct Inc; United States; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401K with up to a 4% match

Health and dental benefits

Vision coverage

Paid time off

Dyson product discounts

Flexible savings account

Job summary

Dyson Institute is seeking a customer-service oriented technician for an on-site role in the United States. You will diagnose, troubleshoot, and repair Dyson products in person, using consultative conversations to understand needs and recommend service or product solutions.

The position emphasizes excellent customer service, accurate documentation, and cross-selling relevant Dyson products. A 6+ month background in customer-facing roles is preferred, with strong communication and technical

Qualifications

• 6+ months of experience in customer service, retail sales, service operations, or related customer-facing environments.
• Ability to communicate confidently with customers, including during objection handling or service discussions.
• Aptitude for learning technical diagnosis and repair procedures.
• Curiosity to uncover hidden product needs beyond stated complaints.
• Demonstrates empathy and provides clear guidance to ensure customers choose the best long-term solution.
• Strong verbal, written, and interpersonal communication skills.
• Ability to prioritize in a fast-paced environment.
• Experience using Microsoft Office including Excel, Outlook, and Word.

Responsibilities

• Perform in-person diagnosis, troubleshooting, and repair of Dyson products.
• Communicate repair findings, maintenance recommendations, and replacement options to customers.
• Promote relevant Dyson products, accessories, and services through cross-selling conversations.
• Process customer transactions and service details accurately in Dyson systems.
• Complete daily/weekly operational reporting; manage parts usage and inventory accuracy.
• Support escalated repair cases and collaborate with service teams as needed.

Skills

Customer service

Communication

Technical learning

Curiosity

Empathy

Verbal/written skills

Prioritization

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

About Us:

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with an additional office located in New York City. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the Role:

This is a full-time on-site role located in the area. Hours are Monday through Friday, with schedules subject to business needs and customer demand. Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies. Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions. Communicate repair findings, maintenance recommendations, and replacement options clearly to customers. Promote relevant Dyson products, accessories, and services through trust-based cross‑selling conversations. Provide excellent customer service while managing customer expectations in real time. Process customer transactions and service details accurately within Dyson systems. Complete daily and weekly operational reporting as required. Manage parts usage, inventory accuracy, and service documentation. Follow Dyson service processes, quality standards, and escalation procedures. Support escalated repair cases and collaborate with broader service teams when needed. Maintain a calm, solution‑focused approach while handling multiple customer priorities in a fast‑paced environment. Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions. Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path. Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations. Handle objection‑based conversations professionally while maintaining a premium customer experience.

Salary:

$28/hour + bonus opportunity

About You:

• 6 plus months of experience in customer service, retail sales, service operations, or related customer‑facing environments
• Ability to communicate confidently with customers, including during objection handling or service‑related discussions
• Aptitude for learning technical diagnosis and repair procedures
• Curiosity to uncover hidden product needs beyond stated complaints
• Demonstrates empathy and provides clear guidance to ensure customers choose the best long‑term solution
• Strong verbal, written, and interpersonal communication skills
• Ability to prioritize in a fast‑paced environment
• Experience using Microsoft Office including Microsoft Excel, Microsoft Outlook, and Word
• Collaborative mindset with proven success in team environments
• Ability to lift and move up to 50 lbs
• High School Diploma or equivalent preferred
• Must be at least 18 years of age

Benefits:

• Financial benefits:
• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
• Lifestyle benefits:
• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre‑tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Dyson Product Discounts
• Health benefits:
• Multi‑Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short‑Term and Long‑Term Disability

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.

Contact us at [e-mail] for more information.

Dyson is an Equal Opportunity Employer. Dyson is an equal opportunity employer.

We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start‑up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future does not just happen, we look to make it happen, to achieve leaps through pioneering new ideas.