Sales & Service Technician

Dyson Direct Inc; Boston, Southborough (MA, MA); Vor Ort; USD 32.000 - 33.000; Vollzeit

Benefits dieser Stelle

401K with up to a 4% match

Company paid Life Insurance and AD&D

FSA and HSA

Paid Time Off Benefits

Generous Dyson Product Discounts

Disability coverage

Zusammenfassung

Dyson Institute in the United States is seeking a dedicated service associate to diagnose, troubleshoot, and repair Dyson consumer products including vacuums and fans. This full-time role requires weekend and evening hours and offers an hourly rate with bonus potential.

You will manage parts inventory, input sales data into the Dyson POS, and support the service team in escalated repair instances while delivering excellent customer experiences. Physical work with lifting up to 50 lbs is required.

Qualifikationen

• 6+ months in a customer service or sales role.
• Strong troubleshooting and resolution skills.
• Basic electrical and mechanical knowledge preferred.
• Excellent written, verbal and interpersonal communication.
• Proficiency with Word, Outlook and Excel; SharePoint welcome.
• Ability to lift up to 50 lbs.
• Must be 18+.

Aufgaben

• Diagnose, troubleshoot and repair Dyson customer products.
• Manage parts usage and inventory as required.
• Promote cross‑selling opportunities and services to existing customers.
• Input customer sales information into Dyson POS system.
• Submit daily/weekly reports of products and customers serviced.
• Ensure all process activity is communicated and Dyson service levels understood.
• Assist Service Team in escalated repair instances.

Kenntnisse

Customer service

Sales

Communication

Presentation skills

Troubleshooting

Physical stamina

Ausbildung

High School Diploma or equivalent

Tools

Microsoft Office

SharePoint

Jobbeschreibung

About Us

Dyson is a global technology enterprise. We're growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country. We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn't just happen, we look to make it happen, to achieve leaps through pioneering new ideas.

About the Role

This is a full-time position that requires weekend and evening hours and includes a competitive hourly rate plus annual bonus opportunity.

• Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums, fans, air purifiers, hair-dryers and other products
• Properly manage parts usage and inventory as required and/or directed
• Communicate information on other Dyson products to promote cross‑selling opportunities and services to existing customers to drive revenue and achieve conversion rates
• Input customer sales information into Dyson POS system in order to process orders efficiently
• Submit daily/weekly reports of products and customers serviced; complete other reporting as necessary
• Ensure all process activity is communicated and Dyson service levels are understood and exercised
• Assist Service Team in escalated repair instances

About You

• 6+ months in a customer service and/or sales related position
• High level ability to troubleshoot product faults and provide proper resolution.
• Basic electrical and mechanical knowledge preferred.
• Strong written, verbal and interpersonal communication skills; strong presentation skills required.
• Experience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plus.
• Ability to lift and move up to 50 lbs.
• High School Diploma or equivalent required.
• Must be at least 18 years of age.

Benefits:

At Dyson, how we reward you is linked to our high-performance culture. But it's about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you're in and the moments that matter.

• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Generous Dyson Product Discounts
• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability Compensation: $23-24/hour + bonus opportunity

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.