Sales & Service Technician

Dyson GmbH; King of Prussia (PA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

401K with match

Company paid Life Insurance and AD&D

FSA / HSA

Paid Time Off

Dyson product discounts

Job summary

Dyson is seeking a full-time onsite Service Center Associate in King of Prussia. This role is 40+ hours weekly, Tue-Sat, 8:30 am to 4:30 pm, with hours subject to demand.

You will diagnose, troubleshoot and repair Dyson consumer products in person, providing hands-on support and excellent customer service. You will also cross-sell related Dyson products, log sales in our system, submit daily/weekly service reports, manage parts and inventory, and assist the Customer Service Team with escalated

Qualifications

• Experience in a customer service and sales related position.
• Experience using and learning about consumer electronics, especially Dyson products.
• Aptitude for acquiring skills in technical repairs.
• Collaborative with proven success in team environments.
• Ability to prioritize and work in a fast-paced environment.
• Great written, verbal and interpersonal communication skills.
• Experience using Microsoft Office, including Word, Outlook, and Excel.
• Ability to lift and move up to 50 lbs.
• High School Diploma or equivalent required.

Responsibilities

• In-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products.
• Promote cross-selling opportunities and services to existing customers.
• Provide excellent customer service to ensure a positive in-store experience.
• Input customer sales information into Dyson system to properly process orders.
• Submit daily/weekly reports of products and customers serviced and other reporting as necessary.
• Manage parts usage and inventory as required and directed.
• Ensure all process activity is communicated and Dyson service levels are understood and exercised.
• Assist Customer Service Team in escalated repair instances.

Skills

Customer service

Consumer electronics

Technical repairs

Team player

Prioritization

Communication skills

MS Office

Physical ability

Education

High School Diploma

Tools

MS Office

Job description

Salary : $22.00 - $23.00/hour + bonus opportunity Job Family : Return and Repair Services Location : United States - King of Prussia Service Center

About us:

Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of retail stores throughout the country.

Our service team forms a direct link between the business and owners. We are technology experts, trained to give specialist advice and provide hands-on support to solve problems. Working to daily targets, our team resolves technical queries, provides product information, delivers excellent customer service, and upsells.Paid training is provide to ensure you excel in all technical areas.

About the role:

• This is a full-time (40+ hours a week) position located onsite at our service center
• The hours for this role are Tuesday - Saturday and 8:30 am to 4:30 pm. Hours are subject to change based on customer demand.
• Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products
• Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to promote sales.
• Provide excellent customer service to ensure a positive in-store experience.
• Input customer sales information into Dyson system to properly process orders.
• Submit daily/weekly reports of products and customers serviced and other reporting as necessary
• Properly manage parts usage and inventory as required and directed
• Ensure all process activity is communicated and Dyson service levels are understood and exercised
• Assist Customer Service Team in escalated repair instances

About you:

• Experience in a customer service and sales related position
• Experience using and learning about consumer electronics, especially Dyson products
• Aptitude for acquiring skills in technical repairs
• Collaborative with proven success in team environments
• Ability to prioritize and work in a fast-paced environment
• Great written, verbal and interpersonal communication skills
• Experience using Microsoft Office, including Word, Outlook, and Excel;
• Ability to lift and move up to 50 lbs.
• High School Diploma or equivalent required
• Must be at least 18 years of age.

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

401K with up to a 4% match

Company paid Life Insurance and AD&D

Flexible Savings Account (FSA) and Health Savings Account (HSA)

Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time

Pre-tax Commuter Benefits (applicable areas only)

Generous Child Care Leave Program

Wellness Program

Employee Assistance Program

Generous Dyson Product Discounts

Multi-Level Healthcare Coverage Options

Company paid Short-Term and Long-Term Disability

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Our CSYS™ task lights and Cu-Beam™ suspended lights use a single drop of water to direct heat away from their LEDs. Heat pipe technology stops the light from dimming and means they last for decades.