Sales & Service Technician

Dyson; Edina (MN); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

401K match

Life Insurance

Health Savings Account

Paid Time Off

Commuter Benefits

Product Discounts

Job summary

Dyson is seeking a customer-facing service associate for an on-site role in Edina, MN. You will diagnose, troubleshoot, and repair Dyson products in person, while delivering exceptional service and guiding customers toward appropriate repair or replacement options.

The role emphasizes consultative selling, clear communication of findings, and accurate processing of service details within Dyson systems. Strong teamwork and ability to handle multiple priorities are required.

Qualifications

• 6+ months of experience in customer service, retail sales, service operations, or related customer-facing environments.
• Ability to communicate confidently with customers, including during objection handling or service-related discussions.
• Aptitude for learning technical diagnosis and repair procedures.

Responsibilities

• Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies.
• Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions.
• Communicate repair findings, maintenance recommendations, and replacement options clearly to customers.
• Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations.
• Provide excellent customer service while managing customer expectations in real time.
• Process customer transactions and service details accurately within Dyson systems.
• Complete daily and weekly operational reporting as required.
• Maintain inventory accuracy and service documentation.

Skills

Customer service

Communication skills

Team collaboration

Learning technical diagnosis

Microsoft Office familiarity

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country. The team are technology experts, trained to give specialist advice and guidance to solve real problems for people. Working to daily targets, they resolve technical queries, provide product information, deliver excellent customer service and upsell.

About The Role

• This is a full-time on-site role located in Edina, Minnesota
• Hours are Tuesday through Saturday, with schedules subject to business needs and customer demand
• Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies
• Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions
• Communicate repair findings, maintenance recommendations, and replacement options clearly to customers
• Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations
• Provide excellent customer service while managing customer expectations in real time
• Process customer transactions and service details accurately within Dyson systems
• Complete daily and weekly operational reporting as required
• Manage parts usage, inventory accuracy, and service documentation
• Follow Dyson service processes, quality standards, and escalation procedures
• Support escalated repair cases and collaborate with broader service teams when needed
• Maintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environment
• Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions
• Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path
• Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations
• Handle objection-based conversations professionally while maintaining a premium customer experience

About You

• 6 plus months of experience in customer service, retail sales, service operations, or related customer-facing environments
• Ability to communicate confidently with customers, including during objection handling or service-related discussions
• Aptitude for learning technical diagnosis and repair procedures
• Curiosity to uncover hidden product needs beyond stated complaints.
• Demonstrates empathy and provides clear guidance to ensure customers choose the best long-term solution
• Strong verbal, written, and interpersonal communication skills
• Ability to prioritize in a fast-paced environment
• Experience using Microsoft Office including Microsoft Excel, Microsoft Outlook, and Word
• Collaborative mindset with proven success in team environments
• Ability to lift and move up to 50 lbs
• High School Diploma or equivalent preferred
• Must be at least 18 years of age

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial Benefits

• 401K with up to a 4% match
• Company paid Life Insurance and AD&DD
• Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle Benefits

• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and
• Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Generous Dyson Product Discounts

Health Benefits

• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.