Sales & Service Technician

Dyson Inc.; Boston (MA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

401K match

Life Insurance

Health Savings Account

Paid time off

Commuter benefits

Child care leave

Wellness program

Employee assistance

Product discounts

Healthcare options

Disability insurance

Job summary

Dyson is seeking a full-time Service Center associate in Boston, willing to work weekends and evenings. You will diagnose, troubleshoot and repair Dyson consumer products, manage parts and inventory, and capture sales data in the POS system to process orders.

The role includes cross-selling opportunities and reporting duties, with a competitive hourly rate plus annual bonus potential. Ideal candidates have 6+ months in customer service or sales, basic electrical/mechanical knowledge, proficiency

Qualifications

• 6+ months in a customer service and/or sales related position.
• High level ability to troubleshoot product faults and provide proper resolution; basic electrical and mechanical knowledge preferred.
• Strong written, verbal and interpersonal communication skills; strong presentation skills required.
• Experience using Microsoft Office, including Word, Outlook, and Excel; SharePoint experience a plus.
• Ability to lift and move up to 50 lbs.
• High School Diploma or equivalent required.
• Must be at least 18 years of age.

Responsibilities

• Diagnose, troubleshoot, and repair Dyson customer products including vacuums, fans, air purifiers, and hair-dryers.
• Properly manage parts usage and inventory as required.
• Promote cross-selling opportunities and services to drive revenue and conversions.
• Input customer sales information into Dyson POS system to process orders efficiently.
• Submit daily/weekly reports of products and customers serviced; complete other reporting as necessary.
• Ensure all process activity is communicated and Dyson service levels are understood and exercised.
• Assist Service Team in escalated repair instances.

Skills

Customer service

Troubleshooting

Communication

MS Office

Education

High School Diploma

Tools

Microsoft Word

Outlook

Excel

SharePoint

Job description

Salary : $23 - 24 + bonus opportunity Job Family : Return and Repair Services Location : United States - Boston Southborough Service Center

About Us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people.Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the Role

• This is a full-time position that requires weekend and evening hours and includes a competitive hourly rate plus annual bonus opportunity.
• Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums, fans, air purifiers, hair-dryers and other products
• Properly manage parts usage and inventory as required and/or directed
• Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates
• Input customer sales information into Dyson POS system in order to process orders efficiently
• Submit daily/weekly reports of products and customers serviced; complete other reporting as necessary
• Ensure all process activity is communicated and Dyson service levels are understood and exercised
• Assist Service Team in escalated repair instances

About You

• 6+ months in a customer service and/or sales related position
• High level ability to troubleshoot product faults and provide proper resolution. Basic electrical and mechanical knowledge preferred
• Strong written, verbal and interpersonal communication skills; strong presentation skills required
• Experience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plus
• Ability to lift and move up to 50 lbs
• High School Diploma or equivalent required
• Must be at least 18 years of age

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Generous Dyson Product Discounts
• Multi-Level Healthcare Coverage Options
• Company paid Short-Term and Long-Term Disability

Compensation: $23-24/hour + bonus opportunity

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.