Sales & Service Representative (Teller)

First Citizens Bank; Clinton (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking bank as a Sales and Service Representative, where your role is vital in enhancing customer experiences. You will engage with clients, process transactions, and provide essential assistance with their banking needs. This position offers an opportunity to learn about banking products while contributing to a supportive team environment. If you are passionate about customer service and eager to make a difference, this is the perfect chance to grow your career in the banking industry.

Qualifications

• 6 months customer service experience preferred.
• Skills in financial literacy and knowledge of retail banking products.

Responsibilities

• Engaging customers to understand their banking needs.
• Processing transactions accurately and efficiently.
• Facilitating customer education on bank services.

Skills

Communication Skills - Interpersonal

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

Skills and Attributes

The successful candidate will demonstrate:

• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with team members and cross-functional partners
• Flexibility: Capable of handling multiple demands and shifting priorities efficiently
• Agility: Able to process information and resolve problems quickly

Responsibilities

The essential functions of the job include, but are not limited to:

• Engaging customers in conversation to understand their banking needs and preferences
• Processing transactions accurately and efficiently
• Providing assistance with account servicing needs
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who can provide solutions for their financial needs

Qualifications

High School Diploma or GED and 6 months customer service experience. Preferred experience in sales or banking. Skills required include financial literacy and knowledge of retail banking products and services.

Benefits are an integral part of total rewards. First Citizens Bank offers a competitive and thoughtfully designed benefits program. More information can be found at https://jobs.firstcitizens.com/benefits.