Sales & Service Representative (Bank Teller)

First Citizens Bank; Hendersonville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Join First Citizens Bank as a Sales and Service Representative, where you'll engage with customers, process transactions, and educate them about banking services. This full-time position offers a chance to make a meaningful impact in the community while developing your skills in a supportive team environment.

Qualifications

• At least 6 months of customer service experience.
• Preferred knowledge of retail banking products and financial literacy.

Responsibilities

• Engage customers to understand their banking needs.
• Process transactions accurately and efficiently.
• Educate customers about bank services.

Skills

Communication Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

Pay: Competitive

Employment type: Full-Time

Job Description

• Req#: 17845
• Overview: Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
• Desired Skills and Attributes: Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation. Customer Service Skills: Demonstrates professionalism and empathy in customer interactions. Adaptability: Ability to learn and adapt quickly to new information and technology. Teamwork: Strives to build strong working relationships with team members and cross-functional partners. Flexibility: Handles multiple demands and shifts priorities efficiently. Agility: Processes information and resolves problems quickly.

Responsibilities

• Engage customers to understand their banking needs and preferences.
• Process transactions accurately and efficiently.
• Assist with account servicing needs.
• Educate customers about bank services, including digital banking capabilities.
• Introduce customers to other team members or bank partners for solutions.

Qualifications

• High School Diploma or GED.
• At least 6 months of customer service experience.
• Preferred: Knowledge of retail banking products and financial literacy.

About the company

First Citizens commercial banking helps you find solutions, services, and products that fit your business needs.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable accommodations are provided for qualified applicants with disabilities. Contact: [e-mail] or 407-000-0000.

Legal: New hires must complete Form I-9 and provide proof of identity and eligibility to work in the U.S.

Additional info: An AEDT scores your skills and responses. For NYC applicants, an alternative process or accommodation can be requested at [e-mail] or 407-000-0000.