Sales Service Representative

The Basement Transformer; Town of Goshen (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

The Basement Transformer in Goshen, NY seeks a Sales Service Representative to meet with homeowners, assess basement, crawl space, and foundation needs, and present tailored service solutions. You will conduct in‑home consultations, prepare estimates, and follow up on leads to close sales.

You will maintain CRM records, coordinate with installation and service teams, and provide ongoing customer support before and after projects while participating in local marketing events.

Qualifications

• Strong customer service and relationship‑building skills, with the ability to communicate clearly and professionally with homeowners.
• Sales acumen, including experience with consultative selling, lead follow‑up, and closing deals in a field or in‑home setting. Verifiable and stable sales experience is required.
• Basic technical understanding of home construction or building systems, or the ability and willingness to learn basement, crawl space, and foundation concepts.
• Organizational and time management skills for handling appointments, documentation, and coordination with service teams.
• Proficiency with basic computer tools and CRM or sales tracking software, plus the ability to learn company systems quickly.
• Valid driver’s license and reliable transportation for local travel to customer homes in and around Orange, Dutchess, Sullivan, Rockland, or Ulster County, NY.
• Comfort with on‑site work, including walking basements and crawl spaces, and discussing technical solutions with customers.
• Previous experience in home services, construction, or residential sales is beneficial but not required.
• High school diploma or equivalent; additional education or training in sales or construction trades is a plus.

Responsibilities

• Meet with potential and existing customers to assess basement, crawl space, and foundation needs.
• Present tailored service solutions and prepare estimates.
• Explain service options and follow up on leads to close sales.
• Maintain accurate CRM records and coordinate with installation and service teams.
• Provide ongoing customer support before and after projects.
• Participate in local marketing events and stay informed about company offerings.
• Contribute to a positive, professional customer experience.

Skills

Customer service

Sales

Communication

CRM proficiency

Driver's license

Organization

Time management

In-home consultative selling

Education

High school diploma or equivalent

Tools

CRM software

Job description

Company Description The Basement Transformer is a home services company based in Goshen, New York, specializing in basement, crawl space, and foundation solutions. The team focuses on improving the comfort, safety, and overall integrity of residential properties. Using innovative methods and quality materials, the company addresses moisture issues, structural concerns, and energy efficiency needs. The Basement Transformer values reliability, customer satisfaction, and clear communication throughout every project. Prospective team members can expect a hands‑on environment dedicated to #allthingsbasementy.

Role Description The Sales Service Representative is a full-time, on-site role based in Goshen, NY. This role is responsible for meeting with potential and existing customers, assessing their basement, crawl space, and foundation needs, and presenting tailored service solutions. Daily tasks include conducting in‑home consultations, preparing estimates, explaining service options, and following up on leads to close sales. The Sales Service Representative will maintain accurate records in the company’s CRM, coordinate with installation and service teams, and provide ongoing customer support before and after projects. The role also involves participating in local marketing events, staying informed about company offerings, and contributing to a positive, professional customer experience.

Qualifications

• Strong customer service and relationship‑building skills, with the ability to communicate clearly and professionally with homeowners.
• Sales acumen, including experience with consultative selling, lead follow‑up, and closing deals in a field or in‑home setting. Verifiable and stable sales experience is required.
• Basic technical understanding of home construction or building systems, or the ability and willingness to learn basement, crawl space, and foundation concepts.
• Organizational and time management skills for handling appointments, documentation, and coordination with service teams.
• Proficiency with basic computer tools and CRM or sales tracking software, plus the ability to learn company systems quickly.
• Valid driver’s license and reliable transportation for local travel to customer homes in and around Orange, Dutchess, Sullivan, Rockland, or Ulster County, NY.
• Comfort with on‑site work, including walking basements and crawl spaces, and discussing technical solutions with customers.
• Previous experience in home services, construction, or residential sales is beneficial but not required.
• High school diploma or equivalent; additional education or training in sales or construction trades is a plus.

We provide the BEST training, systems, products, and services in the business. We are the biggest and the best. For more information on our company, please visit http://thebasementtransformer.com and find us on Facebook or Instagram.