SALES SERVICE REP

FOOT LEVELERS LTD; Roanoke (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

FOOT LEVELERS LTD in Roanoke, VA is seeking a friendly, motivated customer service representative to provide wow-worthy service on every call. Become the subject matter expert on our custom orthotics and ancillary products, and maintain accurate data on chiropractors, therapists, and clinics.

You will listen first, then recommend solutions, upsell where appropriate, and ensure one-call resolution. The ideal candidate has noteworthy communication skills, comfort with new tech, and several years

Qualifications

• Noteworthy communication skills; able to think on your feet and engage customers.
• Comfortable with technology and learning new systems/programs quickly.
• Several years of telecommunications and/or customer service experience.

Responsibilities

• Provide wow-worthy customer service on each call.
• Maintain detailed data on chiropractors, therapists, and our valued customers.
• Listen first, then recommend products and services that benefit doctors, customers, and businesses.
• Upsell opportunities when appropriate and pursue one-call resolution.
• Collaborate with Sales & Service to ensure timely follow-through on issues.

Skills

Communication skills

Tech savvy

Tools

CRM systems

Job description

Provide wow-worthy customer service, on each and every call. Become the subject matter expert on our custom orthotics and ancillary products. ·Maintain detailed data on our valued customers (our Chiropractors, our Physical Therapists) accuracy is paramount!Demonstrate a commitment to one-call resolution our Sales & Service team is always learning, always training. This commitment to product and service knowledge is the key to your, and our companys, success.Field calls expeditiously and efficiently. We cant keep our customers waiting.Consult, consult, and consult some more. Listen first, then recommend products and services that will benefit our doctors customers and businesses.Rise, stretch (and shine) and repeat. There is always an opportunity to upsell, to dig in and learn more from a call. We love tenacity, can you tell? ·Remember the details our Sales & Service agents are diligent in their follow through and in their attention to detail. Billing issues, technical issues, unresolved inquiries, etc. Theyre all important and they all get your full (and timely) attention.Sound like you? Great. Our ideal candidates check these boxes:Noteworthy communication skills. You think on your feet, youre quick, astute, inquisitive and engaging. Oh, and youre friendly. People can tell youre smiling through the phone. That means something!Youre comfortable with tech whatever systems/programs you dont already know, you can easily dive in and figure out. The ramp up time to get you rolling on our CRM is minimal.You have a few years of telecommunications and/or customer service experience under your belt. Wed love to hear about your relevant experience meeting customer expectations, resolving issues, and meeting (or exceeding) professional goals.Youre a self-motivated problem solver with a passion for customers, for wellness, and ultimately for our Foot Levelers products.