Orthotics Sales & Service Specialist

FOOT LEVELERS LTD; Roanoke (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

FOOT LEVELERS LTD in Roanoke, VA is seeking a friendly, motivated customer service representative to provide wow-worthy service on every call. Become the subject matter expert on our custom orthotics and ancillary products, and maintain accurate data on chiropractors, therapists, and clinics.

You will listen first, then recommend solutions, upsell where appropriate, and ensure one-call resolution. The ideal candidate has noteworthy communication skills, comfort with new tech, and several years

Qualifications

• Noteworthy communication skills; able to think on your feet and engage customers.
• Comfortable with technology and learning new systems/programs quickly.
• Several years of telecommunications and/or customer service experience.

Responsibilities

• Provide wow-worthy customer service on each call.
• Maintain detailed data on chiropractors, therapists, and our valued customers.
• Listen first, then recommend products and services that benefit doctors, customers, and businesses.
• Upsell opportunities when appropriate and pursue one-call resolution.
• Collaborate with Sales & Service to ensure timely follow-through on issues.

Skills

Communication skills

Tech savvy

Tools

CRM systems

Job description

FOOT LEVELERS LTD in Roanoke, VA is seeking a friendly, motivated customer service representative to provide wow-worthy service on every call. Become the subject matter expert on our custom orthotics and ancillary products, and maintain accurate data on chiropractors, therapists, and clinics.

You will listen first, then recommend solutions, upsell where appropriate, and ensure one-call resolution. The ideal candidate has noteworthy communication skills, comfort with new tech, and several years