Sales & Service Lead

SEPHORA; West Des Moines (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employee discount

Growth opportunities

Job summary

Sephora in West Des Moines, IA seeks a Sales and Service Leader to guide a high-performing team. You’ll coach, inspire and model excellence in client service while driving sales and elevating the in-store experience.

You’ll manage daily operations, ensure training, and foster inclusivity in a fast-paced retail environment. If you excel at leadership with a client-first mindset, this is your moment to Belong to Something Beautiful.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast paced and dynamic environment.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Lead and inspire the team to deliver exceptional client service and achieve sales goals.
• Drive performance through client engagement, product knowledge, and personalized recommendations.
• Provide ongoing feedback and development to elevate team performance.
• Support onboarding and continuous learning in service excellence and brand initiatives.
• Assist with inventory, visual merchandising, and maintain store standards.
• Promote a culture of openness and inclusivity.
• Follow Sephora policies to ensure a safe and enjoyable shopping experience.

Skills

Leadership

Coaching

Client service

Sales

Communication

Job description

Your Role at Sephora: As aSales and Service Leader, you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high-performing, inclusive environment where everyone thrives. If you’re a natural leader with a client-first mindset, this is your moment toBelong to Something Beautiful.

Key Responsibilities

• Lead and inspireCoach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performanceContribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
• Coach for growthContribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance
• Train and developSupport onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operationsAssist with inventory, visual merchandising, and maintaining store standards
• Foster inclusivity and teamworkHelp promote a culture of openness where everyone feels empowered
• Uphold Sephora standardsFollow company policies and help create a safe and enjoyable shopping experience

Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/hours
• Full Time: 30-40 hrs/week
• Be available during peak retail operations (nights, weekends and holidays)
• Punctuality and consistent attendance

Qualifications/Experience

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment
• Proven ability to coach and inspire teams to achieve goals
• Strong sales and client service skills
• Excellent communication and interpersonal skills
• Comfortable in a fast paced and dynamic environment
• Quick learner with ability to absorb and share product knowledge and training
• Physically able to lift and carry up to 50 pounds