Sales and Service Leader - Full Time

sephora.com; Orlando (FL); On-site; USD 33,062 - 37,884; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Inclusive workplace

Competitive hourly pay

Job summary

Sephora is seeking a Sales and Service Leader in Orlando, Florida. In this role, you will lead and inspire your team to deliver exceptional client service while achieving sales goals. You’ll contribute to store success through client engagement and product knowledge.

As a key driver of operations, you will coach for growth, ensure inclusivity in the workplace, and uphold Sephora standards. The position offers a competitive hourly rate of $24.00 – $27.50 based on qualifications and location.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.

Responsibilities

• Lead and inspire team members to deliver exceptional client service and achieve sales goals.
• Contribute to overall store success through strong client engagement and expert product knowledge.
• Provide ongoing feedback and development to elevate team performance.

Skills

Leadership experience

Sales and client service

Communication skills

Interpersonal skills

Job description

Your Role at Sephora

As a Sales and Service Leader, you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success – leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high‑performing, inclusive environment where everyone thrives.

Key Responsibilities

• Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance: Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
• Coach for growth: Provide ongoing feedback and development to elevate team performance
• Train and develop: Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operations: Assist with inventory, visual merchandising, and maintaining store standards
• Foster inclusivity and teamwork: Promote a culture of openness where everyone feels empowered
• Uphold Sephora standards: Follow company policies and create a safe and enjoyable shopping experience

Flexible Scheduling and Reliability

• Meet the required minimum number of weekly shifts/hours (Full Time: 30-40 hrs/week)
• Be available during peak retail operations (nights, weekends, and holidays)
• Punctuality and consistent attendance

Qualifications / Experience

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment
• Proven ability to coach and inspire teams to achieve goals
• Strong sales and client service skills
• Excellent communication and interpersonal skills
• Comfortable in a fast‑paced, dynamic environment
• Quick learner with ability to absorb and share product knowledge and training
• Physically able to lift and carry up to 50 pounds

Benefits and Compensation

While at Sephora, you’ll enjoy inclusive & belonging commitment, comprehensive healthcare and wellbeing benefits (based on eligibility), and a competitive hourly rate of $24.00 – $27.50/hr depending on qualifications and location.

Sephora is an equal‑opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. Sephora will consider qualified applicants with arrest and conviction records in accordance with applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.