Sales and Service Leader - Full Time

sephora.com; Greenwich (CT); On-site; USD 38,572 - 44,083; Full time

Benefits offered by this job

Healthcare benefits

Inclusive workplace

Job summary

Sephora is hiring a Sales and Service Leader in Greenwich, CT. You will lead by example, inspire a high-performing team, and elevate client experiences while meeting sales goals. The role focuses on coaching, training, and retaining top talent in a fast-paced retail setting.

You will develop product knowledge, oversee daily operations, and promote inclusivity to ensure a welcoming, world-class shopping environment for all customers.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast-paced and dynamic environment.
• Quick learner with ability to absorb and share product knowledge and training.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals.
• Drive performance and contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations.
• Coach for growth and contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance.
• Train and develop: support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
• Execute daily operations: assist with inventory, visual merchandising, and maintaining store standards.
• Foster inclusivity and teamwork: help promote a culture of openness where everyone feels empowered.
• Uphold Sephora standards: follow company policies and help create a safe and enjoyable shopping experience.

Skills

Leadership

Coaching

Sales & client service

Communication

Team collaboration

Product knowledge

Adaptability

Job description

Your Role at Sephora: As a Sales and Service Leader, you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success-- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high‑performing, inclusive environment where everyone thrives. If you’re a natural leader with a client‑first mindset, this is your moment to Belong to Something Beautiful.

Key Responsibilities

• Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance and contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
• Coach for growth and contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance
• Train and develop: support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operations: assist with inventory, visual merchandising, and maintaining store standards
• Foster inclusivity and teamwork: help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards: follow company policies and help create a safe and enjoyable shopping experience

Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/hours
• Full Time: 30-40 hrs/week
• Be available during peak retail operations (nights, weekends and holidays)
• Punctuality and consistent attendance

Qualifications/Experience

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment
• Proven ability to coach and inspire teams to achieve goals
• Strong sales and client service skills
• Excellent communication and interpersonal skills
• Comfortable in a fast‑paced and dynamic environment
• Quick learner with ability to absorb and share product knowledge and training
• Physically able to lift and carry up to 50 pounds

Benefits

While at Sephora, you’ll enjoy inclusion and belonging. We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.

Meaningful rewards: Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; details can be found here.

Salary: $28.00 - $32.00/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non‑discriminatory business factors specific to the position and/or geographic location.

Sephora is an equal‑opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.