Sales Service Coordinator I

Wahl Clipper Corporation; Sterling (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match & profit 공유

Tuition support

Paid holidays

Casual work environment

Job summary

Wahl Clipper Corporation in Sterling, IL is seeking a Sales Service Coordinator to connect customers, sales teams, and operations. You’ll manage customer setup, orders and invoices to ensure timely shipments and responsive support throughout the order journey.

Join a team that values service, accuracy, and collaboration. You’ll master D365 data, coordinate with shipping, resolve discrepancies, and deliver exemplary customer service from set up to payment.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of experience in customer service or office administration.
• Proficient with Microsoft applications.
• Knowledge of and experience with the D365 ERP system.
• Strong organizational and prioritization skills.
• Excellent verbal and written communication.
• Commitment to Wahl values and customer value.

Responsibilities

• Enter and maintain customer master data and orders in D365.
• Enter orders or maintain EDI information for smooth flow.
• Review errors on EDI orders and resolve.
• Coordinate with shipping to manage order flow.
• Provide post-shipment support to customers and sales force.
• Respond to customer inquiries and credits/RMAs.
• Enter RMAs and Credit memos.
• Follow standard operating procedures.

Skills

Customer service

Microsoft Office

Prioritization

Communication

Organizational skills

Education

High School Diploma

Tools

D365 ERP

Job description

Wahl Empowers People To Be Their Best!

Where Exceptional Service Meets Operational Excellence

At Wahl Clipper, exceptional customer experiences don't happen by accident. They are built through strong partnerships, seamless execution, and a commitment to service at every step of the order journey. As a Sales Service Coordinator I, you'll play a critical role in connecting customers, sales teams, and internal operations. From customer setup to invoice completion, you'll help ensure orders move efficiently, issues are resolved quickly, and customers receive the support they need to succeed.

What You'll Do

As a key member of our Sales Operations team, you'll serve as a trusted resource for customers and internal stakeholders while helping drive operational efficiency across the order management process:

• Enter and maintain information in customer master, including set up, managing customer master data, , item trade agreements and item cross reference.
• Enters orders or maintains EDI information to assure smooth flow of orders into the D365 system.
• Review errors on EDI orders that are preventing flow into D365, resolve as needed.
• Reserve order lines in D365 to shipping.
• Manage orders from receipt through payment of invoices, must understand outbound order lead time to plan, reserve, and release customer orders to ship.
• Responsible for communicating with shipping and transportation teams to manage order flow and resolve any issues preventing shipments.
• Research and resolve shipping discrepancies, shortages, issue credits, other resolution as necessary.
• Provide shipped and open order information to the sales force as needed.
• Collaborates with finance to monitor customer credit status to ensure timely shipments.
• Provide information to support customer inquiries.
• Enter RMAs and Credit memos.
• Provide exemplary Customer Service from customer set up through payment of invoices.
• Follow standard operating procedures while performing all tasks.
• Enter orders or maintain EDI information to ensure smooth flow of orders into the D365 system.
• Provide post shipment customer and sales force support.
• Always represent the Company's core values and principles.

What You Bring

• High School Diploma or equivalent required.
• 1-3 years of experience in customer service, office administration or comparable function.
• Proficient computer skills with emphasis on Microsoft Applications.
• Knowledge of and experience on D365 ERP System.
• Effective organizational skills and ability to set priorities to manage a fluctuating workload.
• Excellent verbal and written communication skills.
• Ability to follow standard work instructions.
• Strong commitment to creating value for the customer.
• Must understand and embrace the Wahl values and culture.
• Performs other duties as assigned by supervisor.

Why You'll Love Wahl Clipper

We offer a competitive benefits package designed to support your well-being and growth, including:

• Low-cost BCBSIL medical, dental, and vision plans
• A generous company-matched 401(k) and profit sharing
• Tuition support to fuel your learning
• Paid holidays and a vibrant, casual work environment

But that's just the beginning. At Wahl, you'll also enjoy:

• A legacy of quality and innovation.
• A team that values your expertise and ideas.
• Opportunities to grow and contribute to meaningful projects.
• A culture built on respect, precision, and progress.

Ready to Make an Impact?