Sales & Service Cashier – Customer Experience Pro

JCPenney; Rockford (IL); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Employee discount

Health insurance

401(k) with company match

Job summary

JCPenney in Rockford, IL is seeking a cashier to deliver outstanding customer service and drive sales at the checkout. You will greet customers, assist with reward programs, and manage returns with accuracy, using Point of Sale devices to support daily operations.

The role emphasizes reliable performance, teamwork, and alignment with iCAP targets for profitability and productivity while ensuring a safe store environment. Eligible associates receive benefits and competitive pay.

Qualifications

• Strong customer service and sales skills required.
• Ability to resolve issues quickly and professionally.
• Reliable, energetic, and capable of upselling programs.

Responsibilities

• Greet and assist customers with a focus on service excellence and sales, including rewards and gift card programs.
• Handle checkout processes, returns, and re-ticketing; support line management on POS devices.
• Support omnichannel efforts, recovery, and inventory tasks such as put-backs and replenishment.
• Uphold performance standards for shrink, safety, attendance, and store operations.

Skills

Customer service

Sales

Problem solving

Communication

Teamwork

Job description

JCPenney in Rockford, IL is seeking a cashier to deliver outstanding customer service and drive sales at the checkout. You will greet customers, assist with reward programs, and manage returns with accuracy, using Point of Sale devices to support daily operations.

The role emphasizes reliable performance, teamwork, and alignment with iCAP targets for profitability and productivity while ensuring a safe store environment. Eligible associates receive benefits and competitive pay.